Service Delivery Excellence Leader
4 weeks ago
We are seeking a highly skilled Service Delivery Excellence Leader to join our team at GK Recruitment Ltd.
The ideal candidate will have a strong background in Service Desk Management, with experience in implementing and driving best-in-class Service Delivery to customers.
This is a hybrid role, offering a competitive package and the chance to make a real difference in the healthcare technology sector.
The key responsibilities of this role include:
- Service Delivery & Operations: Develop and implement strategies to improve service delivery and operations, ensuring high levels of customer satisfaction.
- Leadership & Management: Lead and manage a team of support and delivery professionals, fostering a culture of excellence and continuous improvement.
- Change Management: Implement and manage change initiatives, ensuring minimal disruption to business operations.
- Process Improvement & Reporting: Analyze and optimize business processes, providing regular reports to stakeholders on key performance indicators.
- Incident and Problem Management: Develop and implement incident and problem management processes, ensuring timely resolution of customer issues.
- Customer Centric Support & Relationship Management: Build and maintain strong relationships with customers, providing exceptional support and ensuring high levels of customer satisfaction.
- Collaboration and Stakeholder Management: Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication.
The successful candidate will have:
- A degree in IT or equivalent.
- At least 7 years of experience in Service Desk Management, with a strong background in ITIL.
- Experience in managed services, software services, or a related field.
- Proven track record of improving service delivery, processes, and team performance.
We offer a competitive salary, ranging from £45,000 to £55,000, plus benefits and career development opportunities.
If you are a motivated and experienced Service Delivery Excellence Leader looking for a new challenge, please apply for this exciting opportunity.
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