IT Service Delivery Manager
2 days ago
We are seeking an experienced IT Service Delivery Manager to join our team at Ipsum. The successful candidate will be responsible for overseeing the day-to-day operations of our IT service desk, ensuring efficient and effective service delivery.
Key Responsibilities:- Implement and maintain service management processes in line with ITIL v4 best practices.
- Lead, mentor, and guide the service desk team to resolve IT-related issues quickly and effectively.
- Provide hands-on technical support related to Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune.
- Spearhead the setup, distribution, maintenance, and troubleshooting of company assets, including laptops, workstations, and mobile devices.
- Develop and review KPIs aligned with ITIL v4 practices and seek continuous improvement by analysing performance metrics and feedback.
To succeed in this role, you will need:
- A Bachelor's degree in Computer Science, Information Systems, or a relevant field.
- Demonstrable experience in a similar role, managing an IT service desk or another IT-related team.
- Comprehensive understanding and experience with ITIL v4 best practices.
- Proficiency in Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune.
We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus a range of benefits including career development opportunities, health and wellbeing benefits, and flexible working arrangements.
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