IT Service Delivery Manager

2 days ago


Chorley, Lancashire, United Kingdom Ipsum Full time
About the Role

We are seeking an experienced IT Service Delivery Manager to join our team at Ipsum. The successful candidate will be responsible for overseeing the day-to-day operations of our IT service desk, ensuring efficient and effective service delivery.

Key Responsibilities:
  • Implement and maintain service management processes in line with ITIL v4 best practices.
  • Lead, mentor, and guide the service desk team to resolve IT-related issues quickly and effectively.
  • Provide hands-on technical support related to Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune.
  • Spearhead the setup, distribution, maintenance, and troubleshooting of company assets, including laptops, workstations, and mobile devices.
  • Develop and review KPIs aligned with ITIL v4 practices and seek continuous improvement by analysing performance metrics and feedback.
About You

To succeed in this role, you will need:

  • A Bachelor's degree in Computer Science, Information Systems, or a relevant field.
  • Demonstrable experience in a similar role, managing an IT service desk or another IT-related team.
  • Comprehensive understanding and experience with ITIL v4 best practices.
  • Proficiency in Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune.
What We Offer

We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus a range of benefits including career development opportunities, health and wellbeing benefits, and flexible working arrangements.



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