Customer Support Specialist

2 days ago


Dunstable, Central Bedfordshire, United Kingdom Gilson Full time
About the Role

We are seeking a highly skilled and experienced Customer Support Coordinator to join our team at Gilson. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers via phone, email, and other communication channels.
  • Order Management: Coordinate and manage customer orders, including processing sales orders, managing back orders, and resolving billing disputes.
  • Technical Support: Develop basic technical knowledge of products and procedures to provide 1st level of technical support to customers.
  • Account Management: Create new customer accounts, manage pricing and item set-up requests, and update CRM with relevant information.
  • Quote and Tender Management: Support the quote process using our CRM system (Salesforce) and manage public and private tenders.
  • Inventory Management: Perform local purchasing for third-party and office materials, manage stock levels, and participate in annual spares and rotating inventories.
  • Compliance and Quality: Comply with defined standard operating procedures, safety regulations, and quality certificates.
Requirements
  • Experience: Minimum 2 years of experience in customer service or a related field.
  • Communication Skills: Excellent communication skills, with the ability to converse (written and verbally) in English.
  • Technical Skills: Proficient with ERP and CRM systems, as well as MS Office applications.


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