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Team Leader

2 months ago


Dunstable, Central Bedfordshire, United Kingdom Card Factory Full time
About the Role

We are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory family. As a Team Leader, you will play a key part in driving the success of our stores by supporting the Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities
  • Support the Store Manager in achieving commercial growth and developing a team culture that prioritizes customer experience.
  • Lead the store team in the absence of the Store Manager, ensuring great standards and exceptional service are delivered every day.
  • Review store performance data to identify areas for improvement and implement strategies to drive growth.
  • Develop and maintain a positive and inclusive team culture that fosters collaboration and customer satisfaction.
  • Work closely with the Store Manager to develop and implement operational plans that drive business results.
Requirements
  • Passion for delivering exceptional customer experiences and driving operational excellence.
  • Strong leadership skills and ability to motivate and develop a team.
  • Commercially minded with a focus on driving business growth and profitability.
  • Ability to analyze data and make informed decisions to drive business results.
  • Excellent communication and interpersonal skills.
About Us

Card Factory is the UK's leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. We are committed to delivering exceptional customer experiences and driving business growth through operational excellence.