Guest Experience Director

3 weeks ago


Belfast, United Kingdom Kennedy Business Services Ltd Full time
Key Responsibilities

The successful candidate will be responsible for:

  • Delivering exceptional guest service and operational excellence
  • Overseeing all Front of House operations
  • Maintaining complete knowledge of hotel facilities, room types, amenities, rates, and local attractions
  • Managing staffing schedules, payroll accuracy, and daily operational needs
  • Ensuring smooth and welcoming check-in and check-out processes


What We Offer
  • Competitive salary (£45,000 - £60,000 per annum)
  • Annual leave entitlement that increases with service
  • Pension contributions matched by the company
  • Healthcare and wellness benefits for managers after six months


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