Resident Manager

6 days ago


West Berkshire, United Kingdom deverellsmith Full time

Job Title: Resident Manager

Company: Deverellsmith

Job Type: Full-time

Location: Remote

Job Description:

We are seeking a highly skilled and experienced Resident Manager to join our team at Deverellsmith. As a Resident Manager, you will play a vital role in ensuring an exceptional living experience for our residents.

Key Responsibilities:

  • Customer Service: Act as the primary point of contact for all current and prospective residents, providing exceptional customer service and ensuring a seamless experience from initial inquiry through move-in and during residency.
  • Property Management: Collaborate with the team to optimize neighborhood occupancy and maintain properties to a high standard for viewing.
  • Operations: Manage resident contracting, ensuring compliance with standards and legislation, and oversee applicant checks, screening, and commercial risk management.
  • Inspections and Maintenance: Conduct regular inspections to maintain property standards and report maintenance issues.
  • Move-out Process: Manage the move-out process, including deposit release, and ensure a smooth transition for residents.
  • Events and Engagement: Participate in events and enhance resident experiences, fostering a sense of community and belonging.

Requirements:

  • Experience: Prior letting/property management experience, with a strong customer service background.
  • Skills: Excellent written and verbal communication skills, confident engagement with various stakeholders, proactive problem-solving attitude, adaptable, resilient, and able to manage pressure, and strong attention to detail and effective task prioritization.
  • Technical Skills: Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe.

What We Offer:

As a Resident Manager at Deverellsmith, you will have the opportunity to work with a dynamic team, contribute to the growth and success of the company, and develop your skills and expertise in property management and customer service.


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