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Resident Manager
2 months ago
Job Title: Resident Manager
The Resident Manager plays a vital role in ensuring an outstanding and effortless living experience for residents at Deverell Smith. Collaborating with the team, the Resident Manager optimizes neighborhood occupancy and maintains properties to a high standard for viewing.
Key Responsibilities & Accountabilities:
- Act as the primary customer-facing representative for all current and prospective residents, providing exceptional service and support.
- Ensure an exemplary experience from initial inquiry through move-in and during residency, meeting and exceeding customer expectations.
- Innovate to elevate standards, exploring opportunities for improvement and implementing effective solutions.
- Drive customer satisfaction across all platforms, achieving set targets for occupancy, revenue, and Net Promoter Scores.
- Manage resident contracting, ensuring compliance with industry standards and legislation.
- Oversee applicant checks, screening, and commercial risk management, maintaining a secure and trustworthy environment.
- Conduct regular inspections to maintain property standards and report maintenance issues, ensuring prompt resolution.
- Manage the move-out process, including deposit release, ensuring a smooth transition for residents.
- Participate in events and enhance resident experiences, fostering a sense of community and belonging.
Qualifications & Experience:
- Prior experience in letting or property management, with a strong understanding of industry best practices.
- Strong customer service background, with excellent written and verbal communication skills.
- Proficiency in Microsoft Office applications and industry-related systems, such as Yardi/RentCafe.
Key Skills & Competencies:
- Excellent written and verbal communication skills, with the ability to engage with various stakeholders.
- Confident and proactive, with a problem-solving attitude and ability to manage pressure.
- Adaptable and resilient, with a strong attention to detail and effective task prioritization.
