Customer Service Delivery Expert

3 weeks ago


East Midlands, United Kingdom Cherry Professional Full time

Job Summary:

We are looking for a skilled customer service professional to join our team as a Customer Service Analyst. This role requires excellent communication skills and a good solid background in customer service.

About the Role:

The primary interface between the business and their customers, ensuring exceptional service delivery. Manage the end-to-end customer support experience, adhering to SLAs and KPIs.

Key Responsibilities:

  • Manage the end-to-end customer support experience, adhering to SLAs and KPIs
  • Utilise and maintain company systems to record and track customer interactions
  • Follow documented processes and procedures to resolve customer issues effectively
  • Collaborate with internal and external stakeholders, including logistics, engineers, couriers, and suppliers
  • Monitor and progress customer orders, ensuring on-time delivery aligned with contractual requirements

Requirements:

  • Proven experience in customer service within a business-to-business or commercial setting
  • Strong understanding of industry standards and KPIs related to customer experience
  • Excellent communication skills (written and verbal) and the ability to multitask under pressure
  • Proficiency in Microsoft Office (Word, Excel)
  • Familiarity with Freshdesk or ERP systems (e.g., Morse) is desirable but not essential
  • Security clearance/Enhanced DBS is mandatory and must be obtained as part of the role

Benefits:

  • Fantastic benefits & career progression

Salary: £26,150. Location: Nottingham NG8.



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