Serviced Delivery Expert
4 days ago
About Jigsaw24
We're a company that puts people first in a culture reflected throughout our business. We deliver great customer service, celebrate diversity, and strive to minimise our impact on the environment.
- 26 days holiday
- Health cover including GP access, annual reimbursements for optical and dental, counselling, and wellbeing services
- Cycle2work scheme
- Travel loan
- Free parking
- Staff purchase scheme on Apple products and more
- Unlimited bistro coffee and tea facilities
- Enhanced family-friendly policies
- Pension scheme
- Electric Vehicle scheme
- Life cover
Our salary package includes an estimated £60,000-£80,000 per annum.
About the Serviced Delivery Manager RoleThe Serviced Delivery Manager is responsible for operational and financial success of services delivered to nominated contracts. Key duties include SLA adherence, Service Level Management, Relationship Management, Service Delivery Strategy and Development, Financial/Commercial Management, Matrix Management of Service Desk and Technical Teams, 3rd Party and Vendor Management.
Required Skills and QualificationsDemonstrable experience in external client-facing roles delivering IT services, ITIL v4 certification, ability to plan and manage effective meetings, strong relationship skills at Senior Management and Director Level, matrix management skills, continuous improvement ethic, strong reporting and analytical capability, good commercial awareness.
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