Technical Service Delivery Expert

11 hours ago


East Liverpool, Ohio, United Kingdom Reed Technology Full time
Job Description

We are looking for a Technical Service Delivery Expert to join our IT Client Services team. The ideal candidate will have excellent communication skills, both written and verbal, and experience in a 1st Line level IT support role.

Key Responsibilities:
  • Provide technical support to clients using client-facing software
  • Manage queues and triage aligned to agreed KPI's
  • Act as the first point of contact for any escalation for users throughout the business and external clients
  • Troubleshoot issues and log detailed information regarding the issue/request, along with troubleshooting steps taken prior to escalating

**Salary:** £60,000 - £70,000 per annum (£150 per day)

**Location:** Remote/Liverpool (on site once a week)


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