IT Service Delivery Coordinator

4 days ago


East Midlands, United Kingdom Cherry Professional Full time

We are seeking an experienced IT Service Delivery Coordinator to join our Customer Support Team. In this role, you will be responsible for managing the end-to-end customer support experience, adhering to SLAs and KPIs, and collaborating with internal and external stakeholders.

Key responsibilities include utilising and maintaining company systems to record and track customer interactions, following documented processes and procedures to resolve customer issues effectively, and building strong relationships with customers and stakeholders.

The salary for this position is estimated to be around £26,150 per year. We offer a supportive and dynamic work environment, with opportunities for career progression and professional development.

We are looking for an individual with strong problem-solving skills, excellent communication skills, and the ability to multitask under pressure. If you have a passion for service excellence and continuous improvement, we encourage you to apply.



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