Service Delivery Coordinator

1 week ago


East Midlands, United Kingdom Cherry Professional Full time

We are recruiting for a Service Delivery Coordinator - Nottingham to join our Customer Support Team. As a key member of the team, you will be responsible for delivering exceptional service to our clients, ensuring high levels of satisfaction. The ideal candidate will have strong IT and customer service knowledge, with excellent communication skills.

The successful candidate will have:

  • Proven experience in customer service within a business-to-business or commercial setting
  • Strong understanding of industry standards and KPIs related to customer experience
  • Excellent communication skills (written and verbal) and the ability to multitask under pressure
  • Proficiency in Microsoft Office (Word, Excel)
  • Familiarity with Freshdesk or ERP systems (e.g., Morse) is desirable but not essential
  • Security clearance/Enhanced DBS is mandatory and must be obtained as part of the role
  • Self-motivated, proactive, and a team player
  • High attention to detail and excellent planning skills
  • Problem-solving mindset with the ability to work independently and under pressure
  • Passion for service excellence and continuous improvement

The role includes:

  • Managing the end-to-end customer support experience
  • Utilising company systems to record and track customer interactions
  • Collaborating with internal and external stakeholders
  • Monitoring and progressing customer orders
  • Building strong relationships with customers and stakeholders

A competitive salary of £26,150 and benefits including fantastic opportunities for career progression make this an attractive opportunity.



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