Customer Service Representative II

5 days ago

Neath, Neath Port Talbot, United Kingdom Freudenberg Full time

Unlock Your Potential at Freudenberg

About the Role:

We are seeking a highly skilled and motivated Customer Service Representative II to join our team at Freudenberg. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide customer services relating to sales, sales promotions, installations, and communications
  • Ensure good customer relations are maintained and customer claims and complaints are resolved fairly and effectively
  • Develop organization-wide initiatives to proactively inform and educate customers
  • Develop improvement plans in response to customer surveys

Requirements:

  • Have a good understanding of manufacturing processes, materials, and procedures involved in the FO product range
  • Be able to communicate professionally with customers, colleagues, and peers at all levels
  • Be able to quickly take ownership of customer requirements and make decisions and problem-solve using available tools and resources
  • Be a self-motivated team player with excellent organization and time-management skills
  • Be a confident and competent user of Microsoft Office packages, with SAP experience an asset
  • Have a foreign language skill, which is an asset for our international customer base

What We Offer:

At Freudenberg, we offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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