Digital Product Visionary for Chatbot Development

2 weeks ago


Glasgow, Glasgow City, United Kingdom esure Group Full time
About the Role

We're seeking a skilled Digital Product Owner to lead the development of our chatbot and customer support capabilities. As a key member of our Agile team, you'll play a vital role in maximising the value of our products that support esure's strategy, customers, and colleagues.

Key Responsibilities
  • Shape our approach to chatbot development and optimisation
  • Collaborate with stakeholders on user research and customer testing to bring the voice of the customer into your squad
  • Own the full product lifecycle, including solution optimisation and retirement
  • Manage the Product Backlog, building, prioritising, and communicating initiatives, epics, user stories, and acceptance criteria
  • Communicate, challenge, and own the product vision, conveying it to delivery teams
What We're Looking For
  • Experience in building and optimising chatbot experiences
  • A passion for improving product value and putting the customer at the heart of product design and delivery
  • An experienced Product Owner who has led end-to-end product delivery lifecycles
  • Knowledge of Scrum and DevOps, with experience working on large Agile projects
About You
  • Able to generate high-quality documentation, including user stories, use cases, and flow diagrams
  • The ability to confidently challenge and engage stakeholders to drive collaboration and alignment
What We Offer
  • A competitive salary of £65,000 per annum, recognising your skills and potential
  • A bonus scheme celebrating your contribution to esure's success
  • Discounts on insurance products, for you and your family
  • 25 days annual leave, plus 8 flexible days
  • A benefits package, including health, wellbeing, lifestyle, and finance support
  • Opportunities for career growth and professional development
Location

This role is based in our UK office, offering a great opportunity to join a dynamic team and contribute to the growth of our business.



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