Content Operations Manager

2 days ago


Glasgow, Glasgow City, United Kingdom esure Group Full time

Are you ready to join a team that's shaping the future of insurance? esure Group is a trusted provider of Home and Motor Insurance, serving over 2 million customers through our esure and Sheilas' Wheels brands.

We're looking for a skilled Digital Content Strategist to create engaging content for our chatbot and help channels. As a member of our digital innovation team, you'll work closely with key stakeholders to deliver personalized experiences that meet today's changing needs.

Role Description

The successful candidate will be responsible for planning, implementing, and optimizing content within our help channels, aligned to priorities set out by the Lead Product Owner. This includes checking and amending content design to follow best practice and improve customer outcomes.

You'll develop deep understanding of business and customer experience in order to communicate effectively to customers and write clear, correct, and engaging content for customers, in line with esure tone and style.

Key Skills and Qualifications
  • Experience writing content for chatbots and help channels.
  • Ability to document insights and opportunities to improve content.
  • Ability to write clear, correct content in esure's tone and style.
  • Experience conducting root cause analysis.
  • Experience in the application of scrum and scaled agile practices.
Benefits and Rewards

We offer a competitive salary reflecting your skills and potential (£50,000 - £70,000 per year), bonus scheme recognizing your contributions, 25 days annual leave plus 8 flexible days, and private medical insurance.

You'll also have access to career growth supported by training, mentoring, and resources, as well as discounts on insurance products for you and your family.



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