IT Operations and Support Senior Manager

1 week ago


Glasgow, Glasgow City, United Kingdom News Corp Full time

Job Title: IT Operations and Support Senior Manager

About the Role

We are seeking an experienced IT professional to fill the role of IT Operations and Support Senior Manager at News Corp. This position will be responsible for leading a team of support technicians and ensuring that the overall output and quality of service meets business requirements.

Key Responsibilities:

  • Lead and motivate Support Technicians to ensure that the overall output and quality of service meets business requirements and aligns with pre-defined SLAs.
  • Manage and coordinate urgent and complicated support issues.
  • Lead optimization efforts, service integration and service improvement across business units.
  • Act as the escalation point for all Business critical requests and incidents.
  • Train, coach and mentor Support Technicians including career development.
  • Provide data and reporting of KPIs and trends to IT department and others in ad-hoc, weekly, monthly and as needed.
  • Drive optimization efforts by identifying the right problems to solve and actively developing strategies for improvement.
  • Continually analyze support calls to ensure quality of service.
  • Oversee the executive support function and strategy.
  • Develop and maintain procedural documentation to be leveraged by Service Desk and Support Teams.
  • Manage the regional Opex and Capex expenditure.
  • Oversee all process improvements, audit preparation and documentation practices.
  • Build and maintain a solid working relationship with key stakeholders.
  • Vendor relationship management.
  • Manage the Hardware Supply Chain and asset management.

About You

  • You should have a 4 year Bachelor's degree in a business or technical major, or related field or equivalent experience.
  • You should have 8+ years experience working as a technical leader within a large matrixed organization - media focus preferred.
  • You should have strategic and analytical thinking, strong capability of project management and problem-solving skills, sound judgment and a willingness to resolve issues and problems in a timely manner.
  • You should have excellent communications skills including the ability to develop rapport and credibility across the organization, promote ideas and proposals persuasively, and communicate with key stakeholders.
  • You should be customer-oriented and driven.
  • You should have quantitative analysis skills, including Excel.
  • You should be a self-starter and able to operate in an unstructured environment.
  • You should be able to work to tight deadlines and within constraints.

About Us

News Corp is a global media company that creates and distributes content across multiple platforms. We are committed to delivering high-quality products and services to our customers.

Salary: $120,000 - $180,000 per annum



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