IT Operations and Support Senior Manager
1 week ago
Job Title: IT Operations and Support Senior Manager
About the RoleWe are seeking an experienced IT professional to fill the role of IT Operations and Support Senior Manager at News Corp. This position will be responsible for leading a team of support technicians and ensuring that the overall output and quality of service meets business requirements.
Key Responsibilities:
- Lead and motivate Support Technicians to ensure that the overall output and quality of service meets business requirements and aligns with pre-defined SLAs.
- Manage and coordinate urgent and complicated support issues.
- Lead optimization efforts, service integration and service improvement across business units.
- Act as the escalation point for all Business critical requests and incidents.
- Train, coach and mentor Support Technicians including career development.
- Provide data and reporting of KPIs and trends to IT department and others in ad-hoc, weekly, monthly and as needed.
- Drive optimization efforts by identifying the right problems to solve and actively developing strategies for improvement.
- Continually analyze support calls to ensure quality of service.
- Oversee the executive support function and strategy.
- Develop and maintain procedural documentation to be leveraged by Service Desk and Support Teams.
- Manage the regional Opex and Capex expenditure.
- Oversee all process improvements, audit preparation and documentation practices.
- Build and maintain a solid working relationship with key stakeholders.
- Vendor relationship management.
- Manage the Hardware Supply Chain and asset management.
About You
- You should have a 4 year Bachelor's degree in a business or technical major, or related field or equivalent experience.
- You should have 8+ years experience working as a technical leader within a large matrixed organization - media focus preferred.
- You should have strategic and analytical thinking, strong capability of project management and problem-solving skills, sound judgment and a willingness to resolve issues and problems in a timely manner.
- You should have excellent communications skills including the ability to develop rapport and credibility across the organization, promote ideas and proposals persuasively, and communicate with key stakeholders.
- You should be customer-oriented and driven.
- You should have quantitative analysis skills, including Excel.
- You should be a self-starter and able to operate in an unstructured environment.
- You should be able to work to tight deadlines and within constraints.
About Us
News Corp is a global media company that creates and distributes content across multiple platforms. We are committed to delivering high-quality products and services to our customers.
Salary: $120,000 - $180,000 per annum
-
Senior Operations Manager
1 month ago
Glasgow, Glasgow City, United Kingdom beBee Professionals Full time £45,000 - £65,000In beBee Professionals, we are seeking a highly skilled Senior Operations Manager to oversee daily operations and drive team performance in Glasgow, United Kingdom. The successful candidate will be responsible for leading, motivating, and supporting the team to meet performance targets and goals.Key Responsibilities:Lead and motivate the team to achieve...
-
Senior Operations Manager
2 months ago
Glasgow, Glasgow City, United Kingdom beBee Professionals Full time £45,000 - £65,000We are seeking a seasoned Senior Operations Manager to oversee daily operations, drive team performance, and ensure targets are met while fostering a positive and collaborative work environment at beBee Professionals in Glasgow, United Kingdom.Key Responsibilities:Lead and motivate the team to meet performance targets and goals.Monitor and report on team...
-
Senior Operations Manager
3 weeks ago
Glasgow, Glasgow City, United Kingdom Evelyn Partners Full timeJob OverviewEvelyn Partners is a leading financial services company, and we are seeking an experienced Senior Operations Manager to join our team.
-
Senior Culinary Operations Manager
3 weeks ago
Glasgow, Glasgow City, United Kingdom Compass Group UK & Ireland Full timeCompass Group UK & Ireland is seeking an experienced and passionate Senior Culinary Operations Manager to lead our team.About UsWe are a leading food service company dedicated to delivering exceptional dining experiences. Our philosophy is built around recruiting the finest talent and inspiring them to deliver their best work.As a Senior Culinary Operations...
-
Senior Property Manager
2 weeks ago
Glasgow, Glasgow City, United Kingdom Bennett and Game Recruitment LTD Full timeEstablished Bennett and Game Recruitment LTD in Glasgow, are seeking a Head of Asset Management Scotland to join their head office. The successful candidate can expect a salary of up to £35,000 per annum, plus £4,500 car allowance, bonuses, training and potential for career progression.The ideal candidate will have prior experience in property management...
-
Senior Property Operations Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom Colliers Full timeJob Title: Senior Property Operations ManagerAbout the RoleWe are seeking a highly skilled and experienced Senior Property Operations Manager to join our team at Colliers. As a key member of our property management team, you will be responsible for overseeing the day-to-day operations of our properties.Key Responsibilities:Property Management: Oversee the...
-
Senior Chef Manager
2 weeks ago
Glasgow, Glasgow City, United Kingdom Malmaison and Hotel du Vin Full timeAbout the Role As a Senior Chef Manager at Malmaison, you will play a key part in delivering exceptional culinary experiences to our guests. You will lead a team of skilled chefs to maintain high standards of food quality, presentation, and service. Salary Information The salary for this role is £14.50 per hour, plus TRONC. With 40 hours worked per week,...
-
Senior Site Operations Manager
2 weeks ago
Glasgow, Glasgow City, United Kingdom First Recruitment Group Full timeJob OverviewWe are seeking an experienced Senior Site Operations Manager to join our team at First Recruitment Group. This is a fantastic opportunity for a skilled professional to take on a leadership role in managing construction site operations.
-
Senior Legal Operations Manager
3 weeks ago
Glasgow, Glasgow City, United Kingdom Clyde & Co Full timeJob Title: Senior Legal Operations ManagerWe are seeking a highly skilled and experienced Senior Legal Operations Manager to join our Glasgow team. This is an exciting opportunity to contribute to the growth and development of our business services function.About the Role:The successful candidate will be responsible for managing a team of legal support...
-
Glasgow, Glasgow City, United Kingdom Poverty Alliance Full timeWe are seeking a highly skilled and experienced Senior Development Manager for Operational Excellence to join our senior management team at the Poverty Alliance in Scotland.The successful candidate will have significant experience at a senior leadership level, with a sound understanding of operational management and project development. They will be...
-
Experienced Senior Payroll Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom Wilkinson And Associates Full timeSenior Payroll Manager RoleOverviewWilkinson And Associates is partnering with a business to find a Senior Payroll Manager to join a successful team. The Senior Payroll Manager will oversee the company's payroll teams and pension team, ensuring colleagues are paid accurately and on time.ResponsibilitiesLead the Payroll Team to deliver all payrolls on time...
-
Senior Kitchen Operations Manager
2 weeks ago
Glasgow, Glasgow City, United Kingdom Village The Hotel Club Full timeVillage The Hotel Club is seeking a highly motivated Senior Kitchen Operations Manager to join our team. As a key member of our kitchen team, you will play a vital role in ensuring the smooth operation of our food service, from menu planning to food preparation and presentation.This is a fantastic opportunity for someone with experience in food production...
-
Senior Financial Planning Manager
3 weeks ago
Glasgow, Glasgow City, United Kingdom Hays Senior Finance Full time**Exciting Opportunity in the Heart of Perth**Hays Senior Finance is proud to represent a long-standing, established business based on the outskirts of Perth, seeking an experienced Financial Controller to join their close-knit team.The successful candidate will be responsible for overseeing the financial management of three entities within the group. Key...
-
Senior Retail Operations Manager
3 weeks ago
Glasgow, Glasgow City, United Kingdom William Hill Full timeOverviewWe are seeking a highly skilled and experienced individual to lead our retail operations in this exciting role. As a Senior Retail Operations Manager, you will be responsible for ensuring the smooth day-to-day running of our shops, maintaining high standards, and driving sales growth.
-
Senior Operations Manager
2 months ago
Glasgow, Glasgow City, United Kingdom beBee Professionals Full time £45,000 - £65,000beBee Professionals is looking for a highly skilled Senior Operations Manager to oversee and guide our project teams. Manage diverse projects across multiple departments and ensure timely and successful delivery.Key Responsibilities:Plan, execute, and close projects according to strict deadlines and within budget.Coordinate internal resources and third-party...
-
Senior Commercial Director of Operations
4 weeks ago
Glasgow, Glasgow City, United Kingdom Systems Engineering and Assessment Limited Full timeAt Systems Engineering and Assessment Limited, we are seeking a highly skilled Senior Commercial Director of Operations to join our team.Salary: 70,000.00 GBP AnnualThe successful candidate will be responsible for managing the commercial aspects of our business, including contract negotiation, pricing strategy, and market analysis.About Us:We protect what...
-
Senior Operations Manager
2 weeks ago
Glasgow, Glasgow City, United Kingdom Newman Stewart Full timeOperations Leadership Opportunity in ScotlandWe are seeking a highly motivated and experienced Senior Operations Manager to lead our site in Scotland.The ideal candidate will have a proven track record of driving operational efficiency, improving service levels, and delivering business growth. With a strong background in waste management, you will be...
-
Senior Culinary Operations Manager
2 weeks ago
Glasgow, Glasgow City, United Kingdom Signature Group Full timeMcLarens On The Corner in Edinburgh is a busy bar & restaurant looking for an experienced Senior Culinary Operations Manager to join its team.This is a full-time, permanent position with a 45-hour contract, offering a base salary of £40,000-£42,000, plus additional benefits such as tronc (circa £6,000) and a performance-related bonus.About the role: The...
-
Senior Operations Manager
3 weeks ago
Glasgow, Glasgow City, United Kingdom Valor Hospitality Europe Full timeUnlock Your Potential as a Senior Operations ManagerWe are seeking an exceptional individual to join our team as a Senior Operations Manager, overseeing the food and beverage services at one of our prestigious outlets. This is a fantastic opportunity for a driven and results-oriented professional to take their career to the next level.About the RoleAs a...
-
Senior Property Manager
5 days ago
Glasgow, Glasgow City, United Kingdom Bennett and Game Recruitment LTD Full time**About the Role**We are seeking a highly experienced Senior Property Manager to join our client, an established and expanding Property Management Group in Scotland.The ideal candidate will have prior experience in property management and be able to provide exceptional leadership and guidance to team members. Our client offers a competitive salary of...