Chatbot and Help Channel Specialist
4 weeks ago
Join us at esure Group and contribute to shaping the future of insurance We're seeking a skilled Content Operations Manager to create engaging content for our chatbot and help channels.
This role is part of our digital innovation team, working closely with key stakeholders to deliver personalized experiences that meet today's changing needs.
ResponsibilitiesThe successful candidate will be responsible for planning, implementing, and optimizing content within our help channels, aligned to priorities set out by the Lead Product Owner. This includes developing deep understanding of business and customer experience to communicate effectively to customers.
You'll support discovery, design, and planning of initiatives to inform content scope and use data analysis to identify opportunities and measure success of any changes made to content.
Requirements- Experience writing content for chatbots and help channels.
- Ability to document insights and opportunities to improve content.
- Ability to write clear, correct content in esure's tone and style.
- Experience conducting root cause analysis.
- Experience in the application of scrum and scaled agile practices.
We offer a competitive salary reflecting your skills and potential (£55,000 - £80,000 per year), bonus scheme recognizing your contributions, 25 days annual leave plus 8 flexible days, and private medical insurance.
You'll also have access to career growth supported by training, mentoring, and resources, as well as discounts on insurance products for you and your family.
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Digital Content Strategist
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Content Operations Manager
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Glasgow, Glasgow City, United Kingdom esure Group Full timeAre you ready to join a team that's shaping the future of insurance? esure Group is a trusted provider of Home and Motor Insurance, serving over 2 million customers through our esure and Sheilas' Wheels brands.We're looking for a skilled Digital Content Strategist to create engaging content for our chatbot and help channels. As a member of our digital...
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