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Patient Administrator

2 months ago


Walsall, Walsall, United Kingdom Inhealth Group Full time

About the Role

We are seeking a highly organized and detail-oriented Patient Administrator to join our Diagnostic Imaging team at InHealth Group. As a key member of our team, you will play a pivotal role in supporting our patients throughout their healthcare journey.

Key Responsibilities

  • Welcoming Patients: Provide a warm and professional welcome to patients, coordinating their arrival through to departure.
  • Administrative Support: Deal with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritization of queries as appropriate.
  • Appointment Booking: Book clinically validated appointments on our internal system, ensuring seamless coordination with our clinical teams.
  • Financial Management: Ensure all payments are invoiced promptly and accurately, and that payments are taken on the day.
  • Data Management: Track and distribute imaging data and reports as required, utilizing relevant IT systems to support the delivery of a high-quality imaging service.
  • Reporting and Compliance: Assist with monthly reports, ensuring compliance with ISO standards and respecting and protecting confidentiality.
  • Incident Reporting: Report any incidents, feedback, or complaints effectively, ensuring patient and customer focus is central to the commercial success of the business.

Requirements

  • Flexibility: Demonstrate flexibility in working patterns to fulfill site requirements.
  • IT Proficiency: Possess a proficient understanding of IT packages and administration tasks.
  • Communication Skills: Exhibit effective communication skills, both on the phone and face-to-face.
  • Confidentiality: Demonstrate a strong understanding of confidentiality and data protection.
  • Teamwork: Display a supportive, trustworthy, and reliable approach to work, with an empathetic and caring attitude.

What We Offer

  • Competitive Salary: A competitive salary and benefits package, including 27 days annual leave and a generous company contribution pension scheme.
  • Professional Development: Opportunities for learning and development, including a dedicated well-being hub and an Employee Assistance Programme.
  • Recognition and Rewards: A monthly award programme and online peer-to-peer recognition, with long service recognition and refer-a-friend bonus.

About InHealth Group

InHealth Group is the UK's largest specialist provider of diagnostic and healthcare solutions. Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and accessible community settings, serving 5 million patients from 1,000 locations by 2025. We are a people-focused organization, with values of Trust, Passion, Care, and Fresh Thinking guiding everything we do.