Receptionist/Support Administrator

2 months ago

Walsall, Walsall, United Kingdom Great Bridge Partnerships for Health Full time
Job Summary

We are seeking a highly organized and customer-focused Receptionist/Support Administrator to join our team at Great Bridge Partnerships for Health. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our clinicians and staff.

Main Responsibilities
  • Greet and direct patients and visitors to our practice in a professional and efficient manner.
  • Direct and assist patients to clinics where necessary, ensuring a smooth and seamless experience.
  • Book appointments, take home visits, and prescription requests, prioritizing emergency requests in collaboration with clinical staff.
  • Deal with routine enquiries, forward messages, and take appropriate action, maintaining confidentiality at all times.
  • Keep patients informed and updated of any changes or delays affecting clinics or appointments.
  • Ensure patient confidentiality is maintained at all times, adhering to our organization's strict confidentiality policies.
  • Perform an adequate 'handover' to colleagues after each shift, ensuring all outstanding tasks are passed over.
  • Ensure your working area is left clean and tidy, and secured at the end of each day.
  • Contribute to scheduling appointments on our clinical system and room availability.
  • Provide cover for colleagues during holiday and sick leave, demonstrating a flexible and reliable approach.
  • Utilize existing IT software, such as our clinical system, to contribute towards the collection of QOF data and achievement of our GMS contract.
  • Undertake training in line with the development of the post, as agreed with your line manager, and participate in our organization's performance review process on an annual basis.
About Us

Great Bridge Partnerships for Health is a dedicated and close-knit team committed to delivering exceptional patient care to our population. With a list size of over 12,000 patients across three sites in Sandwell, we are a dynamic and supportive work environment that values our staff and patients alike.

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