Support Coordinator for Operational Excellence

1 month ago


Southampton, Southampton, United Kingdom Marks and Spencer Full time

As a Support Coordinator for Operational Excellence at Marks and Spencer, you will play a vital role in ensuring seamless store operations. With an estimated annual salary of £26,000 - £30,000, this position offers a competitive compensation package that reflects the importance of your responsibilities.

About the Role

This exciting opportunity is part of our ongoing efforts to drive business growth and excellence across our stores. As a key member of our team, you will be responsible for managing daily tasks, prioritizing customer needs, and driving productivity. You will work closely with colleagues and leadership to achieve sales targets and maintain a safe working environment.

Key Responsibilities
  • Customer Service: Deliver exceptional customer experiences by providing attentive support, resolving queries efficiently, and maintaining high standards of product presentation.
  • Team Management: Coach and develop colleagues to ensure excellent standards of service, adhere to company policies, and promote a positive store culture.
  • Operational Efficiency: Streamline processes, allocate resources effectively, and implement improvements to enhance store performance.
  • Safety and Compliance: Ensure compliance with health and safety regulations, identify potential risks, and take corrective action to prevent accidents.
Required Skills and Qualifications
  • Digital Literacy: Familiarity with digital tools and systems to access and utilize relevant information.
  • Commercial Awareness: Understanding of commercial operations, including brilliant basics and operational excellence.
  • Communication: Excellent interpersonal skills to build relationships with customers, colleagues, and leadership.
  • Problem-Solving: Ability to analyze situations, identify solutions, and implement effective changes.
About Us

Marks and Spencer is a leading British retailer committed to delivering exceptional customer experiences and driving business growth. Our values of quality, value, and innovation guide our approach to retailing, and we are dedicated to making a positive impact on our customers' lives.



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