Senior Guest Services Manager

7 days ago


East London, United Kingdom Canary Riverside Plaza Hotel Full time
About Us: Located in the heart of Canary Wharf, Canary Riverside Plaza Hotel is a luxurious 5-star hotel offering stunning views of the River Thames and the city beyond. Our hotel features 142 spacious rooms and suites, each equipped with modern amenities and unparalleled comfort. We pride ourselves on providing exceptional service and creating unforgettable experiences for our guests.

We are currently seeking a highly skilled and experienced Front Office Manager to join our team. As the key contact point for guests, you will be responsible for ensuring seamless check-in and check-out processes, handling guest inquiries and requests, and maintaining accurate records. You will also oversee the Front Office team, providing guidance and support to ensure exceptional service delivery.

The successful candidate will have at least 2 years of experience in a similar role within a 5-star hotel setting. They must possess strong leadership, communication, and interpersonal skills, as well as analytical and problem-solving abilities. A working knowledge of Opera Cloud system is also required. In return, we offer a competitive salary of £40,000 per annum, along with a range of benefits including 28 days holiday, meals on duty, uniforms, and excellent training opportunities.
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