Savoy Hotel Operations Manager

3 weeks ago


London, Greater London, United Kingdom Accor Full time

About The Savoy

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The Savoy, a Fairmont Managed Hotel, has been a leader in the hospitality industry for over a century. This iconic hotel has hosted some of the most famous people in the world, including royalty, world leaders, and legends of the stage and screen.

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Our hotel offers luxurious accommodation, fine dining, and exceptional service. We pride ourselves on being innovative and inspirational, delivering the best in five-star luxury and exceeding our guests' expectations.

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Your Role and Responsibilities

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In this role, you will be responsible for providing an exceptional guest experience, communicating with all teams, and ensuring attention to detail. You will handle internal and external calls to housekeeping, distribute information efficiently, and set teams up for success.

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You will work on a rotational basis, morning, evening, and weekends, and will be accountable for staffing levels, timesheets, holiday requests, sickness, telephone calls, and requests. You will also liaise with Front Office reception, Floor Housekeepers, Contractors, and other departments to ensure seamless communication.

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What We Offer

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We offer a competitive salary of £32,000 (including service charge), a range of benefits, and opportunities for professional growth and development. You will have access to training programs, mentorship, and career advancement opportunities.

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You will also enjoy special perks, such as 50% discount at our iconic American & Beaufort Bars, 50% discount at our world-famous Afternoon Tea, and discounts at Gordon Ramsay's restaurants. Additionally, you will receive laundry services, dry cleaning for uniformed and non-uniformed colleagues, and access to our colleague gym facility and Virgin Active gym membership discount.


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