Customer Success Leader

1 day ago


Marston Green, Solihull, United Kingdom Flooid Limited Full time
Job Description

Flooid Limited is seeking a Customer Success Leader to join our team. This role will be an integral part of managing customers, facilitating their requests for change, service issues, SLA uptimes, reporting, and strengthening the customer relationship through the delivery of the service.

The ideal candidate will have strong commercial awareness and a customer-focused mindset. They will be responsible for owning the end-to-end service delivery to the customer, providing leadership and direction for the full-service delivery lifecycle, and developing and implementing best practice Service Management procedures and processes to improve customer experience.



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