Cloud Environment Operations Director
4 weeks ago
The Cloud Environment Operations Director is a key role at Flooid Limited, responsible for leading multiple technical teams in managing our Service Operations department. This position plays a critical part in ensuring customers receive excellent levels of service by maintaining, improving, visualizing, troubleshooting, and delivering technical cloud environments.
Key Responsibilities:- Working closely with the Director of Operations to define and measure KPIs and SLAs
- Taking direct responsibility for incidents, problems, and project delivery for all Flooid customers, including both cloud and on-prem environments running 365/24/7
- Leading multiple technical teams, facilitating tactical activities and longer-term strategic planning to ensure customers receive the best outcomes for complex businesses
- Agreeing, updating, monitoring, and achieving KPIs and SLAs that span multiple teams, customers, and tech stacks
- Representing operational interests with multiple stakeholders, including significant global customers, ensuring the right decisions are made to maintain stability and availability
- Managing capacity across teams and infrastructure to enable Flooid to grow and deliver services to an increasing number of customers
To be successful in this role, you will require in-depth technical expertise and experience in a similar position, extensive management and leadership experience, as well as deep knowledge in areas such as Google Cloud Platform, Cloud architecture, Kubernetes, Networking, SaaS design, and ITIL.
Requirements:- In-depth technical expertise and experience in a similar role
- Extensive management and leadership experience
- Deep experience in at least 3 of the following: Google Cloud Platform, Cloud architecture, Kubernetes, Networking, SaaS design, ITIL, Linux OS/Windows OS
- Proven ability to work alongside and build strong relationships with large blue-chip companies
- Excellent customer-facing communication skills and commercial mindset to understand cost implications and potential optimizations
- Dynamic and proactive approach to resolving issues
- Flexible working options, including hybrid working arrangements
- 25 days paid holiday per annum, plus the option to purchase up to five additional days of annual leave
- A flexible pension scheme and annual personal pension reviews
- Enhanced Company Sick Pay policy and family benefits, including maternity, adoption, and paternity pay
- Access to a discount platform, electric vehicle salary sacrifice scheme, and cycle to work scheme
This is a salaried position with an estimated annual salary range of £100,000 - £120,000, dependent on experience. If you have a proven track record in leading technical teams and driving business growth, we encourage you to apply.
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