Cloud Environment Operations Director

4 weeks ago


Marston Green, Solihull, United Kingdom Flooid Limited Full time

The Cloud Environment Operations Director is a key role at Flooid Limited, responsible for leading multiple technical teams in managing our Service Operations department. This position plays a critical part in ensuring customers receive excellent levels of service by maintaining, improving, visualizing, troubleshooting, and delivering technical cloud environments.

Key Responsibilities:
  • Working closely with the Director of Operations to define and measure KPIs and SLAs
  • Taking direct responsibility for incidents, problems, and project delivery for all Flooid customers, including both cloud and on-prem environments running 365/24/7
  • Leading multiple technical teams, facilitating tactical activities and longer-term strategic planning to ensure customers receive the best outcomes for complex businesses
  • Agreeing, updating, monitoring, and achieving KPIs and SLAs that span multiple teams, customers, and tech stacks
  • Representing operational interests with multiple stakeholders, including significant global customers, ensuring the right decisions are made to maintain stability and availability
  • Managing capacity across teams and infrastructure to enable Flooid to grow and deliver services to an increasing number of customers

To be successful in this role, you will require in-depth technical expertise and experience in a similar position, extensive management and leadership experience, as well as deep knowledge in areas such as Google Cloud Platform, Cloud architecture, Kubernetes, Networking, SaaS design, and ITIL.

Requirements:
  • In-depth technical expertise and experience in a similar role
  • Extensive management and leadership experience
  • Deep experience in at least 3 of the following: Google Cloud Platform, Cloud architecture, Kubernetes, Networking, SaaS design, ITIL, Linux OS/Windows OS
  • Proven ability to work alongside and build strong relationships with large blue-chip companies
  • Excellent customer-facing communication skills and commercial mindset to understand cost implications and potential optimizations
  • Dynamic and proactive approach to resolving issues
Benefits:
  • Flexible working options, including hybrid working arrangements
  • 25 days paid holiday per annum, plus the option to purchase up to five additional days of annual leave
  • A flexible pension scheme and annual personal pension reviews
  • Enhanced Company Sick Pay policy and family benefits, including maternity, adoption, and paternity pay
  • Access to a discount platform, electric vehicle salary sacrifice scheme, and cycle to work scheme

This is a salaried position with an estimated annual salary range of £100,000 - £120,000, dependent on experience. If you have a proven track record in leading technical teams and driving business growth, we encourage you to apply.



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