Service Operations Manager

1 month ago


Marston Green, Solihull, United Kingdom Flooid Full time
About the Role
We are seeking a highly experienced Service Operations Manager to join our team at Flooid. As a key member of our Service Operations department, you will be responsible for managing technical teams and ensuring customers receive excellent levels of service by maintaining, improving, visualising, troubleshooting, and delivering technical cloud environments.

You will work closely with the Director of Operations to define and measure KPIs and SLAs and take direct responsibility for incidents, problems, and project delivery for all Flooid customers, including both cloud and on-prem environments which run on a 365/24/7 basis.

Key Responsibilities:
• Managing technical teams, including facilitating tactical activities and longer-term strategic planning to ensure customers always receive the best outcomes for complex 365/24/7 businesses.
• Agreeing, updating, monitoring, and achieving KPIs and SLAs that span multiple teams, customers, and tech stacks.
• Extensive management and leadership experience.

Salary: £65,000 - £85,000 per annum, depending on experience.

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