IT Infrastructure Manager

3 days ago


Marston Green, Solihull, United Kingdom Flooid Full time
Job Description

We are seeking a highly motivated and experienced Technical Services Manager to join our team at Flooid. The successful candidate will be responsible for leading our technical teams in managing our Service Operations department and ensuring customers receive excellent levels of service.

This role requires a strong leader who can work closely with the Director of Operations to define and measure KPIs and SLAs. You will also take direct responsibility for incidents, problems, and project delivery for all Flooid customers.

Main Responsibilities
  • Managing and maintaining cloud infrastructure, including Google Cloud Platform and cloud architecture.
  • Developing and implementing processes to improve efficiency and reduce costs.
  • Building strong relationships with customers and stakeholders, and providing excellent communication and stakeholder management skills.
  • Defining and measuring KPIs and SLAs, and taking direct responsibility for incidents, problems, and project delivery.
Requirements
  • Strong leadership and management experience, including experience of managing multiple teams, customers, and tech stacks.
  • Deep understanding of cloud technology, including Google Cloud Platform, cloud architecture, and Kubernetes.
  • Commercial mindset to understand cost implications and potential optimisations.
  • Excellent communication and stakeholder management skills.
What We Offer
  • A competitive salary of around $130,000 - $200,000 per year, depending on experience and location.
  • A range of benefits, including flexible working options, 25 days paid holiday per annum, and a flexible pension scheme.
  • Ongoing training and development opportunities to help you grow your career.
  • A dynamic and supportive team environment.


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