Department Coordinator

4 weeks ago

Windermere, United Kingdom Heeman's Full time
Job Title: Department Coordinator

We are seeking a highly motivated and experienced Department Coordinator to join our team at Heeman's. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, maintaining inventory and brand standards, and leading a team of Daymakers to achieve sales goals.

Key Responsibilities:
  • Act as an information source for customers and Daymakers on product locations, seasonal trends, and inventory levels.
  • Supervise and train a team of Daymakers, providing coaching and support to ensure excellent customer service and sales performance.
  • Track and manage inventory levels, including patio pots, hanging baskets, and tropical plants.
  • Work closely with the Production Team and Walkway Team to ensure efficient inventory management and replenishment.
  • Collaborate with the Chief Daymaker to make procurement decisions and place orders with vendors.
Seasonal Responsibilities:January – March:
  • Oversee the transition of the Holiday retail space and expand the Houseplant Department into the Walkway.
  • Ensure the care and maintenance of houseplants in the Walkway.
  • Support the Houseplants team with receiving shipments and inventory management.
April – mid-May:
  • Coordinate with vendors for spring bulb orders and delivery.
  • Replenish merchandise and product in the Walkway Department.
  • Train new Daymakers and prepare them for peak season.
  • Receive and track tropical plant shipments.
Mid-May – June:
  • Focus on customer service and inventory replenishment.
  • Direct a team to restock hanging baskets, patio pots, and window boxes.
July – August:
  • Communicate with the Production Department on high-moving annuals and basket sales.
  • Care for plants by deadheading, trimming, and watering.
  • Recover the retail area post-peak season and prepare for the fall season.
September – October:
  • Replenish fall inventory, including pumpkins and fall porch packages.
  • Track inventory levels and place orders with vendors.
November – December:
  • Set up with greens and urns.
  • Focus on customer service and inventory replenishment.
Requirements:
  • 2+ years of supervisory experience in the customer service industry.
  • Hands-on leadership style and willingness to lead by example.
  • Experience leading a small team.
  • Merchandising, stylizing, or design background is preferred.
  • Proficiency with Microsoft Office and Google Suites.
  • Prior retail, agriculture, or greenhouse work experience is considered an asset.
  • Advanced English language skills (written and oral).
Availability:
  • Availability to work before and after regular hours and during all hours of operation.
  • Availability to work up to 6 days per week.
  • Flexibility to accommodate scheduling changes.
  • Open availability for peak season (May 1st -31st).
  • Transportation plan; Heeman's is not located on a bus route.
About Working at Heeman's:

No two days are the same at Heeman's, and that keeps things interesting and exciting. As a seasonal farm business that's open year-round, we see some pretty busy times and experience down seasons too. The environment here in the greenhouse and outdoors means it can be sunny and hot or cold and snowy. To lead your team, you'll need to be capable of performing in this kind of environment and spending most of your time on the sales floor with your team, leading by example and sometimes standing for prolonged periods.

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