Employee Engagement Specialist

3 days ago


Leamington Spa, Warwickshire, United Kingdom ISS Full time

Job Summary

As an Employee Engagement Specialist at ISS, you will serve as the primary point of contact for employee queries, providing guidance and support while escalating issues when necessary.

Key Responsibilities

  • Ensure confidentiality, privacy, and dignity are maintained at all times in accordance with the General Data Protection Regulation.
  • Manage a diverse range of employee relations issues effectively, mitigating risks to the business and engaging ACAS code of practice to limit employment tribunals.
  • Provide advice, guidance, and support to managers regarding people management cases.
  • Collaborate with the People and Culture team for escalation and complex people cases.
  • Ensure guidance is in line with the organization's policies, procedures, and employment law, identifying risks prior to decisions to minimize risk, reputational damage, and financial exposure.
  • Support managers in reviewing correspondence and reports relevant to employee relations issues and draft documentation as needed.

Professional and Personal Competencies/Qualifications

  • Experience in managing people.
  • Excellent communication skills (oral and written), influencing, and negotiation skills.
  • Able to make presentations, give advice, and communicate effectively.
  • Knowledge of standard ACAS policies, grievance, and disciplinary resolution.
  • Basic TUPE knowledge and/or experience.
  • Microsoft Office, Excel, and PowerPoint skills.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and provide intelligent solutions, high standards, and people who care to help our customers achieve their purpose.

We are committed to doing business the right way, taking our corporate responsibility seriously. Our passion is people, and we offer a challenging and exciting career in an organization with people at its heart. In ISS, everyone has the opportunity to develop, grow, and make a difference.

We are proud to be a diverse and inclusive employer, welcoming all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation, or educational background.



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