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Project Manager

4 weeks ago

London, Greater London, United Kingdom Getronics Full time
Project Manager - Technical Leadership

Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.

We are seeking a highly skilled Project Manager - Technical Leadership to join our team in the US. As a key member of our team, you will be responsible for ensuring the effective delivery of IT projects, providing technical guidance and advice to colleagues, and identifying opportunities to improve existing processes and work methods.

Key Responsibilities:

  • Undertake complex tasks within the team and provide technical support/advice to others.
  • Ensure that all out-of-line operational issues are escalated in accordance with company technical escalation process.
  • Monitor adherence to technical and quality standards for own area and ensure full compliance with established procedures.
  • Ensure the most effective utilisation of resources, planning, scheduling, and monitoring the work of the team.
  • Ensure the delivery of cost-effective and quality services in line with our contractual obligations, thereby achieving high levels of customer satisfaction.
  • Review and report on the performance of the team, identifying resource requirements where appropriate.
  • Communicate relevant information to the team.
  • Identify and act on opportunities to improve existing processes and work methods, implementing changes as appropriate.
  • Liaise with key customers, account managers, and colleagues, providing technical guidance and advice in support of a customer issue.
  • Ensure statistical data is maintained and reported to management, field staff, and customers as required.

Requirements:

  • Experience in team, project, and decision-making management tasks within its technological perimeter.
  • To provide technical know-how and input to more complex issues and will plan and schedule work and supervise a small team on a day-to-day basis, ensuring quality, productivity, and system availability objectives are met.
  • Excellent inter-personnel skills.
  • Personal drive, highly self-motivated, and self-organized.
  • Excellent team player and ability to work in an international team.
  • Flexibility and creativity.

What We Offer:

  • 37.5-hour working week with flexible working options, giving you that much-needed work-life balance.
  • 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays.
  • Remote working anywhere in the UK.
  • Full training provided as part of a robust induction process, including opportunities for continual development with our NorthStar online learning platform, which has over 80,000 courses available.
  • Employee Referral Scheme.
  • Flexible benefits package that aims to offer something for everyone.
  • GetVibes - our active listening program enabling us to connect and listen to feedback from all colleagues, as a business, we then work together to devise action plans to continually improve and develop Getronics.
  • 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme.
  • To give back to the community and in support of our global ESG programme, you'll be given 1-day paid leave to participate in local volunteering projects.
  • Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva.
  • Private medical cover from 12 months.
  • Global Recognition Program - 40+ awards were made last year under our RecogniseMe scheme.