Housing Manager
5 days ago
Job Summary
We are seeking a highly skilled and experienced Housing Manager to join our team at Sanctuary Group. As a Housing Manager, you will be responsible for providing a high-quality housing management service to our customers, including providing tenancy advice, following up repairs, and promoting independent living.
Key Responsibilities
- Effectively manage low-level anti-social behavior, including attending evictions and managing the complaint process
- Provide administrative support for the delivery of high-quality and value-for-money services
- Deal with part of the lettings process, including viewings, pre-void inspections, and key management
- Undertake compliance checks and scheme inspections to ensure compliance with health and safety regulations
- Work with external agencies, such as social workers, concerning additional support requirements and safeguarding referrals
- Identify potential repairs or faults in the scheme and ensure they are reported and monitored
Requirements
- Experience of working with older people or vulnerable client groups is essential
- Excellent interpersonal and customer service skills, allowing you to build strong relationships
- The ability to work on your own initiative in a high-paced environment
- Experience of using Microsoft Office (Word, Excel, and Outlook)
- Housing management experience and basic knowledge of welfare benefits and rent accounts is desirable
- A full valid driving license is essential
Why Work for Us?
Sanctuary Group is a leading social landlord, providing around 70,000 homes across England. We give our residents good-quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organization, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
- 25 days annual leave (rising to a maximum of 30 days) plus public holiday
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counseling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
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