Quality Assurance Officer
4 days ago
We are seeking a highly skilled Quality Assurance Officer to join our team at Lantern Debt Recovery Services Ltd. As a key member of our customer experience team, you will be responsible for ensuring that our communications with customers meet the highest standards of quality and excellence.
Your primary focus will be on monitoring verbal and non-verbal communications in a multi-channel environment to provide assurance that we are delivering exceptional customer outcomes. You will also monitor communications from Outsource Partners who manage accounts on our behalf, providing accurate and clear assessments based on adherence to our multi-channel scorecard.
The ideal candidate will have a minimum of 6 months' experience working in a collections or quality assurance role within a regulated activity. You will possess strong analytical skills, effective communication skills (written and verbal), and the ability to prioritize and balance workload effectively. Additionally, you will be able to demonstrate accurate and timely record-keeping, strong relationship-building skills, and flexibility to business needs.
This is an exciting opportunity to work with a market-leading specialist debt purchaser and service provider, known for their empathetic and bespoke approach to all types of communications with customers. We pride ourselves on our solid reputation, built over 17 years, and our cabinet bursting with awards including Investors in Customer and Investors in People GOLD.
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Quality Assurance Specialist
3 days ago
Pudsey, Leeds, United Kingdom Lantern Debt Recovery Services Ltd Full timeCompany OverviewLantern Debt Recovery Services Ltd is a reputable company that prioritizes quality assurance in all aspects of its operations.
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Quality Assurance Specialist
2 days ago
Pudsey, Leeds, United Kingdom Hunter Selection Full timeJob Title:"Quality Assurance Specialist"About the Role:The successful candidate will be responsible for overseeing the Quality Management System (QMS) to ensure conformity with customer standards and industry regulations, including the BRC standard. Key responsibilities include leading quality initiatives, managing audits, and fostering collaboration across...
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Compliance Officer
3 days ago
Pudsey, Leeds, United Kingdom Lantern Debt Recovery Services Ltd Full timeAbout the RoleThis is an exciting opportunity for a motivated individual to become a key member of our quality assurance team. As a Quality Assurance Officer, you will play a crucial role in maintaining our high standards and contributing to our company's success.
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Quality Assurance Professional
4 days ago
Pudsey, Leeds, United Kingdom Lantern Debt Recovery Services Ltd Full timeKey ResponsibilitiesMonitor verbal and non-verbal communications in a multi-channel environment to ensure high-quality customer experiences.Analyze customer behavior, implement feedback loops, and improve customer touchpoints through customer journeys from start to finish.Provide accurate and clear assessments of quality checks completed based on adherence...
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Food Safety and Quality Control Leader
3 days ago
Pudsey, Leeds, United Kingdom Hunter Selection Full timeJob Summary:"Food Safety and Quality Control Leader"About the Role:This is an exciting opportunity to join a dynamic organization as a Food Safety and Quality Control Leader. As a key member of the quality team, you will be responsible for maintaining and enhancing the Quality Management System (QMS) to ensure conformity with customer standards and industry...
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Senior Quality Assurance Specialist
3 days ago
Pudsey, Leeds, United Kingdom Lantern Debt Recovery Services Ltd Full timeWhat We OfferWe offer a competitive salary of £25,625, rising to £30,000 after one year. Our comprehensive benefits package includes:A bonus of up to 10% of annual salary.Hybrid working arrangements.33 days holiday (including public holidays), rising to 36 with service.Competitive benefits: healthcare plan, cash back on dental and optician costs, life...
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Compliance and Regulatory Manager
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Pudsey, Leeds, United Kingdom Hunter Selection Full timeJob Description:"Compliance and Regulatory Manager"About the Company:Hunter Selection is a leading recruitment agency specializing in placing professionals in quality assurance and regulatory positions. We are seeking an experienced Compliance and Regulatory Manager to join our team.Your Responsibilities:Regulatory Compliance: Ensure the company remains...
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Care Home Deputy Leader
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Kitchen Assistant
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Investment Debt Pricing Analyst
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Pudsey, Leeds, United Kingdom Lantern Debt Recovery Services Full timeLantern Debt Recovery Services is a market leader in acquiring and managing vulnerable customers, helping them to find an affordable solution and sustainable pathway to clearing their outstanding debts.Role OverviewThe role of Investment Debt Pricing Analyst will focus on analysis and evaluation of portfolios from a wide range of clients including lenders,...
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Customer Service Solutions Expert
4 days ago
Pudsey, Leeds, United Kingdom Lantern Debt Recovery Services Ltd Full timeAbout the RoleWe are seeking an experienced Customer Service Solutions Expert to join our team at Lantern Debt Recovery Services Ltd in Pudsey, a location with excellent transport links and amenities.The successful candidate will work on customer service training initiatives in our contact centre environment, helping us deliver exceptional support to our...
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Sales Professional
1 month ago
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Key Account Business Development Manager
1 month ago
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Quality Assurance Specialist
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Pudsey, United Kingdom Equals One Ltd Full timeJob Title: Quality Control InspectorWe are seeking a highly skilled Quality Control Inspector to join our team at Equals One Ltd. The successful candidate will be responsible for ensuring the highest quality standards are met in the production of machined, welded, and coated components for the defence industry.Key Responsibilities:Perform detailed welding...
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Quality Compliance Manager
1 month ago
Pudsey, United Kingdom CV-Library Full timeQuality Compliance Manager Up to £40,000 Days 24 days holiday + 8 days bank holiday Sick Pay Scheme Bonus Scheme My Client is seeking an experienced Quality Compliance Manager to oversee the Quality Management System (QMS) and ensure compliance with customer standards and industry regulations, including the BRC standard. The ideal candidate will...
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Quality Compliance Manager
7 days ago
Pudsey, United Kingdom Hunter Selection Full timeQuality Compliance ManagerUp to £40,000Days24 days holiday + 8 days bank holidaySick Pay SchemeBonus SchemeMy Client is seeking an experienced Quality Compliance Manager to oversee the Quality Management System (QMS) and ensure compliance with customer standards and industry regulations, including the BRC standard. The ideal candidate will lead quality...
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Compliance and Due Diligence Officer
6 months ago
Pudsey, United Kingdom Lantern Debt Recovery Services Full time**Compliance and Due Diligence Officer** **Fantastic opportunity to join our growing company** **What’s in it for you?** - **Salary up to £32,000** - **Up to 10% bonus of annual salary** - **Great transport links and 4-minute walk from the train station** - **Flexible hybrid working** - **Free parking** - **Great benefits and holidays - **34 days...
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Logistics Consultant
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Customer Service Team Leader
6 months ago
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Experienced Wills
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Sales Support
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Wills & Estates Nq Solicitor - Pudsey
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After Sales Services Supervisor
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Cleaner
5 months ago
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Conveyancing Assistant
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Trainee Textile Conversion Operative
5 months ago
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One Stop
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Sales Executive
2 months ago
Pudsey, United Kingdom CV-Library Full timePOST- are looking to hire an experienced Sales Executive for a global market-leader that supplies high quality products into the HoReCa (hotels, restaurants, and catering) industry. This role is office based, generating new business by focussed sales activity, including approaching new and exisitng clients via LinkedIn, Instagram, Email, Phone and other...
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Recruitment Business Partner
5 months ago
Pudsey, United Kingdom Lantern Debt Recovery Services Full time**Recruitment Business Partner** - **Salary between £34,000 - £38,000 FTE **_**dependant on experience**_ - **Part time hours would be considered for this role (28 hours minimum)**: - **Discretionary bonus for doing a great job (up to 10% of salary).**: - **Hybrid working (2 days in the office)**: - **Benefits: Healthcare/ life assurance / wellbeing...
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Recruitment Business Partner
6 months ago
Pudsey, United Kingdom Lantern Debt Recovery Services Full time**Recruitment Business Partner** - **Salary between £34,000 - £38,000 FTE **_**dependant on experience**_ - **Part time hours would be considered for this role (30 hours minimum)**: - **Discretionary bonus for doing a great job (up to 10% of salary).**: - **Hybrid working (2 days in the office)**: - **Benefits: Healthcare/ life assurance / wellbeing...
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Recruitment Business Partner
6 months ago
Pudsey, United Kingdom Lantern Debt Recovery Services Full time**Recruitment Business Partner** - **30 hours over 4 working days.**: - **Salary between £34,000 - £38,000 FTE **_**dependant on experience.**_ - **Discretionary bonus for doing a great job (up to 10% of salary).**: - **Hybrid working (2 days in the office)**: - **Benefits: Healthcare/ life assurance / wellbeing apps / Perkbox/ gym discounts/ retail...
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Textile Weaver
5 months ago
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Sales Executive
4 months ago
Pudsey, United Kingdom POST recruitment Full timePOST- are looking to hire an experienced Sales Executive for a global market-leader that supplies high quality products into the HoReCa (hotels, restaurants, and catering) industry.This role is office based, generating new business by focussed sales activity, including approaching new and exisitng clients via LinkedIn, Instagram, Email, Phone and other...