Academic and Operations Officer

1 month ago


Diss, Norfolk, United Kingdom Monarch Full time
Operations Director

The Operations Director will oversee the operational elements of the organization, ensuring EBITDA budgets are met and M&A growth initiatives are driven. This role will be instrumental in transforming the company's vision into practical strategies and tangible outcomes, while leading efforts to enhance performance, boost revenue, and meet agreed targets.

Key Responsibilities
  • Be an active member of the Monarch Water Executive Leadership Team, supporting strategic planning and operational performance.
  • Collaborate with key stakeholders, including commercial & finance and the sales team, to drive business growth.
  • Bring commercial and operational knowledge and skills to the Leadership team, sharing ideas and best practices across all functions.
  • Contribute to the development of the rolling 3-year strategic plan, delivering growth and exceptional financial performance.
  • Work with the leadership team and IT to ensure reporting and MI are fit for purpose.
  • Lead responsibility for daily and wider deployment of policies, procedures, and attitudes, ensuring compliance to legislative and local EHS requirements.
  • Optimize employee and stakeholder engagement through the deployment of Safety Culture (IT software).
  • Drive and contribute to the wider group EHS objectives and targets.
  • Ensure policies and their application are consistent across sites and functions.
  • Develop and deploy metrics and KPIs to track business performance in EHS and record/report openly to the business.
Field Service & Site Operations
  • Oversee and be responsible for all aspects of operations in field and locally.
  • Consistently leverage operational efficiencies to drive greater density and effective revenue generation in field service operations.
  • Drive site-wide efficiencies and optimization of local and wider operational footprints.
  • Ensure compliance and overall effectiveness of local and external sub-contract fleet of vehicles and forklifts.
  • Provide operational and financial insight on performance to drive operational needs, budget management, and strategic plans.
Technical & Regulatory
  • Ensure technical and regulatory compliance is delivered and adhered to in current and on-going product offers.
  • Maintain accurate and up-to-date records for technical compliance and performance of third-party supplied and own specification products/services.
  • Ensure warranty management and compliance is effective and communicate potential areas of concern or impact to the business.
  • Provide front-line customer and consumer technical/product support through training of the customer experience team.
Benefits
  • 25 days holiday + bank holidays
  • Ongoing training and career progression
  • Employee discounts and staff incentives
  • Company pension
  • On-site parking


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