Retirement Living Development Manager

2 weeks ago


Diss, Norfolk, United Kingdom Churchill Estates Management Ltd Full time
About the Role

Churchill Estates Management is seeking a highly skilled Lodge Manager to oversee the day-to-day operations of our retirement development. As a key member of our team, you will be responsible for providing exceptional customer service, managing maintenance, and coordinating activities and events for residents.

This is a fantastic opportunity for someone who is passionate about working in a customer-focused environment and has experience in administration, customer service, and team leadership. You will be working closely with residents, contractors, and other stakeholders to ensure the smooth operation of the development.

Key Responsibilities:

  • Provide exceptional customer service to residents, addressing their needs and concerns in a professional and timely manner
  • Manage maintenance and repairs, ensuring the development is well-maintained and safe for residents
  • Coordinate activities and events for residents, promoting a sense of community and engagement
  • Work closely with contractors and suppliers to ensure high-quality services are delivered
  • Monitor and report on development performance, identifying areas for improvement
Requirements

To be successful in this role, you will have:

  • Experience in administration, customer service, and team leadership
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Highly organized and able to prioritize tasks effectively
  • Basic computer skills and familiarity with Microsoft Office applications

We offer:

  • Competitive salary and benefits package
  • Opportunities for professional development and training
  • A supportive and collaborative team environment

Apply today to become part of our team and make a real difference in the lives of our residents.



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