Head of Contact Centre Operations

7 months ago


Diss, United Kingdom Michelle Denny Recruitment Full time

Diss, UK
- Up to £95,000pa
- CONTRACT- Permanent, full time- JOB STYLE- Multi-site, office based- STARTING- According to notice- JOB DETAILS

**Key Responsibilities**:
- Provide strategic leadership and direction to ensure the efficient and effective operation of the contact centre.-
- Oversee day-to-day activities, including workforce management, performance monitoring, and quality assurance.-
- Implement and optimise processes to enhance productivity, customer satisfaction, and operational efficiency.-
- Develop and nurture a high-performance culture focused on continuous improvement, training and employee development.-
- Collaborate with other departments to achieve organisational goals and drive business growth.-
- Analyse data and metrics to identify trends, opportunities, and areas for improvement.-
- Ensure compliance with industry regulations and company policies.**Qualifications and Experience**:
- Proven experience running contact centre operations within the insurance industry.-
- Demonstrated leadership skills with the ability to inspire and motivate diverse teams.-
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.-
- Relevant qualifications such as CII, ACII, or FCI.-
- Experience managing multi-site operations is preferred but not essential**Salary Package**:
- Outstanding salary package of up to £95,000pa-
- Relocation package tbc as required-
- Chance to make a significant impact within a growing organisation- If you are a seasoned Call Centre Manager with solid knowledge and passion for the insurance industry along with a track record of success, we’d love to hear from you. Join Lexham’s team and play a key role in shaping the future of their Contact Centre operations.


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