Guest Experience Specialist

2 weeks ago

London, Greater London, United Kingdom Knightsbridge Hotel Full time

About Knightsbridge Hotel

We are a prestigious hotel located in the heart of Knightsbridge, known for our exceptional service and luxurious settings. Our team is dedicated to creating unforgettable experiences for our guests, and we are seeking a vibrant and dedicated Reservations Agent to join our dynamic team.

Responsibilities:

  • Engage with guests and external agents in a confident and personable manner, embodying our commitment to exceptional service.
  • Utilise your in-depth knowledge of our hotel rooms and facilities to recommend rates and packages tailored to guests' preferences and needs.
  • Work collaboratively with our front office team to maintain seamless operations and uphold our high standards of service.
  • Demonstrate outstanding attention to detail in managing reservations and ensuring accuracy in guest information.
  • Thrive in a fast-paced environment, effectively managing multiple tasks and maintaining composure under pressure.
  • Uphold Knightsbridge Hotel's reputation for excellence by consistently exceeding guest expectations and fostering positive relationships.

Requirements:

  • Customer-focused mind-set with a passion for delivering exceptional service.
  • Strong organisational and communication skills, essential for effectively liaising with guests and colleagues.
  • Ability to work collaboratively within a team, contributing to a supportive and positive work environment.
  • Enthusiasm for hospitality and a commitment to upholding Knightsbridge Hotel's standards of excellence.

What We Offer:

  • Competitive hourly rate of £13.64 per hour
  • Access to Wagestream, our financial wellbeing app, allowing you to stream your accrued earnings before payday, benefit from everyday savings, and receive real-time financial coaching.
  • Health cash plan, including contributions towards dental, optical, alternative, and complementary therapies.
  • Discounted cinema tickets, gym membership, travel, retailers, and restaurants.
  • Generous 30% discount off food and drinks at our restaurants and bars.
  • Complimentary meals on shift.
  • Referral bonus scheme for recommending top talent.
  • Flexible scheduling without split shifts.
  • Dry cleaning service for work attire and discounted personal dry cleaning.
  • Enhanced holiday allowance based on length of service.
  • Season ticket loan for convenient commuting.
  • Ongoing training, professional development, and fully funded English lessons.
  • Regular social events, team activities, and fitness sessions.
  • Benefits like cycle to work scheme and annual long service awards.
  • One allocated paid day per year for volunteering work.
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
  • And much more.

Why Join Knightsbridge Hotel?

We are an international, award-winning group of luxury hotels and bars, renowned for our unique interiors and exceptional service. Our team is dedicated to creating unforgettable experiences for our guests, and we are committed to excellence in every aspect of our business.

We have been recognised by the hospitality and travel industries for our achievements, including:

  • Times Best Places to Work 2024
  • The King's Award for Enterprise 2024 for outstanding contribution to International Trade
  • GM of the Year Finalist – Helle Jensen – Cateys 2024
  • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024, as well as an AA Breakfast Award
  • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
  • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
  • Whitby Hotel, Crosby Street and Warren Street - Michelin keys
  • The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
  • Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: [insert link]

We take pride in our commitment to excellence and our dedication to creating unforgettable experiences for our guests. If you are ready to embark on a rewarding journey with a team that values passion, innovation, and excellence, we invite you to apply for the role.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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