Fintech Customer Care Specialist

5 days ago


Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time

We are seeking a highly motivated and customer-focused Fintech Customer Care Specialist to join our team in Farnborough. This is an exciting opportunity to develop your skills and experience in a dynamic and fast-paced environment, working with a leading Fintech company.

About the Role

The successful candidate will have excellent communication skills, with the ability to build rapport with customers and provide friendly, helpful advice. They will also possess strong problem-solving skills, with the ability to resolve complex issues efficiently and effectively.

Key Responsibilities:
  • Providing a friendly, helpful advice to both parent and child account holders
  • Supporting Member Services Management
  • Responding to Social Media contacts in Facebook & Twitter & Instagram

The salary for this role is £24,960 per annum, plus benefits including a workplace pension plan, 30 days of holiday (including all but 3 public holidays), and a health cash plan.



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