Ticketing Operations Manager
6 days ago
We are seeking a highly organised and detail-oriented Ticketing Operations Manager to join our team at Hampstead Theatre. The successful candidate will be responsible for overseeing the smooth operation of all ticket sales, ensuring maximum capacity at every performance, and maintaining the highest standards of customer service.
About the Role:
- Manage ticket holds and allocations to ensure optimal seating arrangements and maximum revenue generation.
- Work closely with the Box Office team to resolve customer queries and issues.
- Collaborate with the Marketing and Development departments to promote events and drive ticket sales.
- Maintain accurate records of ticket sales and financial transactions.
Requirements:
- Bachelor's degree in Business Administration or related field.
- Minimum 3 years' experience in ticketing or customer service management.
- Excellent communication and problem-solving skills.
- Proficient in Tessitura and other digital systems.
Salary: £50,000 - £70,000 per annum
Location: London
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