Ticketing Operations Specialist
7 days ago
Seat Unique is seeking a skilled and experienced Ticketing Operations Specialist to join our dynamic team. As a key member of our operations team, you will be responsible for supporting the smooth delivery of our ticketing services.
About Us: At Seat Unique, we provide a comprehensive solution that enables our partners to connect with new audiences and deliver exceptional experiences seamlessly. We exclusively power hospitality and premium ticket sales through over 60 direct partnerships.
Your Responsibilities:
- Streamline Ticketing Operations: Collaborate with partners, venues, and internal teams to ensure seamless delivery of ticketing packages.
- Manage Ticket Inventory: Oversee ticket inventory, ensuring systems are up-to-date and accurate.
- Enhance Partner Relationships: Serve as a primary operational point of contact for our partnership team, maintaining consistent communication and facilitating solutions that optimise partner needs and fan satisfaction.
- Optimise Processes and Efficiencies: Identify and implement improvements in the ticketing operations workflow to increase efficiency and reduce costs.
- Support Sales and Customer Service Teams: Provide the sales and customer service teams with operational support, including training on new processes and answering enquiries.
Salary: £25k - £30k + quarterly bonus + share options + benefits.
Benefits: Employee share options scheme, quarterly bonus, 23 days of annual leave + public holidays, top-tier private health insurance package, Penfold pension scheme, learning and development budget, employee referral scheme, cycle to work scheme, weekly Deliveroo vouchers, access to VIP experiences at live events.
Requirements: Experience in operations or project management, preferably within events, hospitality, or a related field, strong communication skills, problem-solving mindset, detail-oriented and process-driven, familiarity with ticketing systems and CRM tools. Estimated salary: £28,000 - £33,500 per annum.
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