Senior Sales and Operations Specialist

11 hours ago


London, Greater London, United Kingdom Qatar Duty Free Full time

We are seeking a highly skilled Senior Sales and Operations Specialist to join our team in London, UK. The successful candidate will be responsible for providing exceptional service to internal and external customers, serving as a product and process expert for daily sales operations tasks.

Responsibilities:

  • Support the team with daily sales operations tasks, including reservations and ticketing, Trade/Corporate Account support, Group Sales, and Sales Administration.
  • Act as product knowledge expert for trade support tasks, supporting reservations, ticketing, FFP, One World, Beyond Business, and Corporate queries.
  • Assist Sales Operations Agents with queries and escalations to ensure efficiency and quality services.
  • Maintain and generate reports as required by the reporting Line Manager.
  • Follow up with customers and trade partners on enquiries and requests.
  • Provide guidance to junior Sales Operations Agents, particularly new joiners, in QR processes and policies to ensure smooth operations within the department.
  • Perform other department duties related to this position as directed by the Head of Department.

Our salary range for this role is £38,000 - £45,000 per annum, depending on experience, along with excellent benefits and opportunities for growth and development.



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