Event Ticketing and Box Office Manager
3 weeks ago
At Alexandra Palace, we are seeking an experienced Event Ticketing and Box Office Manager to join our team. As a key member of our operations team, you will be responsible for managing our ticketing operations, including the set-up and build of events on our in-house ticketing system and partner dashboard. You will also develop relationships with ticket agents, producers, and other agencies overseeing their ticket sales, providing data insights and accurate reporting. Your excellent communication skills and ability to give clear instruction will ensure that our customers receive the best possible service.
Key Responsibilities:
- Collaborate with internal and external stakeholders to manage live ticketing inventory on events sold through our in-house system (Spektrix) and through ticketing partner (Dice).
- Manage the set-up and build of events on our in-house ticketing system and partner dashboard, ensuring accurate captures of on-sales, allocations, pricings, and holds.
- Develop relationships with ticket agents, producers, and other agencies overseeing their ticket sales, providing data insights and accurate reporting.
- Review the customer journey for ticketed events, recommending improvements.
- Manage event settlements, ticket agency reconciliations, and invoicing.
- Train front-of-house staff in ticketing processes and procedures.
Requirements:
- Eligible to work in the UK.
- Experience playing a lead role in the delivery of a ticketing function in an arts, music, or leisure environment.
- Experience analyzing customer data to identify trends.
- Understanding of the customer journey and awareness of channels in relation to ticket sales.
- Excellent communication skills with the ability to give clear instruction.
- Strong Excel and numeracy skills.
- Well-organized with the ability to prioritize.
The salary for this position is approximately £35,000 per annum, depending on experience.
-
Box Office Supervisor Role
4 weeks ago
London, Greater London, United Kingdom Box Full timeKey ResponsibilitiesCinema Management: Provide exceptional customer service, work closely with the Cinema Manager and Assistant Cinema Manager, and ensure the efficient running of the cinema.In-Venue Marketing: Assist with marketing initiatives, including window displays, digital promotions, and posters.Team Guidance: Utilize your knowledge and experience to...
-
Box Office Team Lead
4 days ago
London, Greater London, United Kingdom COREcruitment Full time**Box Office Team Lead Opportunity:**We are seeking a highly skilled Box Office Team Lead to join our team at COREcruitment. In this leadership role, you will be responsible for overseeing ticketing operations and leading a team of box office staff.**Key Responsibilities:**Proven experience in ticketing management from an arts, music, or leisure...
-
Cinema Operations Manager
2 weeks ago
London, Greater London, United Kingdom Box Full timeAbout the Role:The Cinema Operations Manager will be responsible for leading the Box Office team to ensure exceptional customer service and efficient cinema operations. This is a challenging role that requires a strong leadership presence, excellent communication skills, and the ability to work well under pressure.Responsibilities:Customer Service: Provide...
-
Box Office Manager
1 week ago
London, Greater London, United Kingdom Opera Holland Park Full timeAt Opera Holland Park, we are seeking a highly skilled Box Office Manager to join our team. This is a permanent position that will run from January to August, with the possibility of recurring seasonal work.The successful candidate will be responsible for managing the day-to-day running of the OHP Box Office, coordinating the team, organising rotas and...
-
Box Office Operations Manager
1 week ago
London, Greater London, United Kingdom Kaboodle Solutions LTD Full timeKaboodle Solutions LTD is a pioneering company that has revolutionised the events industry with its cutting-edge ticketing, travel, and accommodation solutions. As our Academic Engagement Manager, you will be responsible for building and maintaining strong relationships with a key client in our Venues portfolio, providing expert support and guidance to...
-
Customer Focused Box Office Assistant
3 weeks ago
London, Greater London, United Kingdom ASM Global - Europe Full timeThe Customer Focused Box Office Assistant will be responsible for managing the show day ticketing operation as and when required, supporting the Front of House Manager through proactive participation in ticketing-related customer complaint issues.Key SkillsProven track record of working in a similar role, preferably in a high-volume, busy events venue...
-
Theatre Operations Manager
3 weeks ago
London, Greater London, United Kingdom Box Full timeJob OverviewWe are seeking an experienced Theatre Operations Manager to join our team at Box. This role will involve overseeing the smooth operation of our cinema, ensuring excellent customer service and working closely with other team members.Key ResponsibilitiesCustomer Service: Provide exceptional customer service at all times, responding promptly to...
-
Ticketing Operations Manager
3 weeks ago
London, Greater London, United Kingdom ALEXANDRA PALACE Full timeTicketing Operations ManagerAt Alexandra Palace, we are seeking a skilled Ticketing Operations Manager to deliver an exceptional customer-focused ticketing function in support of our ticketing strategy. As a key member of our team, you will play a lead role in the delivery of our ticketing operation in an arts, music or leisure environment, utilizing your...
-
Event Manager Specialist
3 weeks ago
London, Greater London, United Kingdom Box Full timeJob Title: Event Manager SpecialistThe Company Overview: Box is a leading organization in the film and TV industry, dedicated to supporting women working at every level. Our mission is to create opportunities for growth and development in the industry.Salary: £35,000 - £45,000 per annumAbout the Role:This role will involve effectively delivering an events...
-
Exhibition and Event Manager
3 weeks ago
London, Greater London, United Kingdom Box Full timeJob RequirementsWe are looking for an experienced Event Production Coordinator to join our team at Box. As a key member of our operations team, you will be responsible for coordinating the production of our events, including venue setup, technical requirements, and logistics.You will work closely with our festival producers, marketing team, and technical...
-
Event Intelligence Strategist
4 days ago
London, Greater London, United Kingdom FIXR Ticketing Proprietary Limited Full timeAbout FIXR Ticketing Proprietary LimitedWe are a leading ticketing platform on a mission to be the number one Event Intelligence and ticketing platform globally. Our platform makes event management easier for organisers, providing data intelligence and insight to profile their ticket buyers.Our team is growing rapidly, and we're looking for a Business...
-
Thetiscuk Box Office Executive
4 weeks ago
London, Greater London, United Kingdom Thetiscuk Full timeThe Menier Chocolate Factory is seeking a highly skilled Box Office Executive to manage its ticket sales, website management, CRM, memberships, and social media. As part of the production office, this role involves developing and implementing social media strategies, handling customer service inquiries and complaints, and providing support to marketing and...
-
Ticketing Operations Manager
3 weeks ago
London, Greater London, United Kingdom Hampstead Theatre Full timeJob Title: Ticketing Operations ManagerWe are seeking a highly organised and detail-oriented Ticketing Operations Manager to join our team at Hampstead Theatre. The successful candidate will be responsible for overseeing the smooth operation of all ticket sales, ensuring maximum capacity at every performance, and maintaining the highest standards of customer...
-
Events Revenue Manager
3 weeks ago
London, Greater London, United Kingdom FIXR Ticketing Proprietary Limited Full timeJoin our dynamic team at FIXR Ticketing Proprietary Limited as a Business Development Manager (BDM) and take on a key role in accelerating our growth in the UK. With a proven track record of driving revenue growth and achieving sales targets, you'll leverage your expertise to identify and pursue new business opportunities across multiple verticals.About the...
-
Cinema Team Lead
3 weeks ago
London, Greater London, United Kingdom Box Full timeAbout the RoleWe are currently seeking a highly skilled Cinema Team Lead to join our team at Box. As a key member of our cinema management team, you will be responsible for overseeing the day-to-day operations of our cinema, ensuring exceptional customer service and working closely with other team members.Key ResponsibilitiesCustomer Service: Deliver...
-
Event Ticketing Operations Manager
3 weeks ago
London, Greater London, United Kingdom ASM Global - Europe Full timeWe are seeking a skilled Event Ticketing Operations Manager to join our team at ASM Global - Europe. As an Event Ticketing Operations Manager, you will play a crucial role in managing and developing the ticketing operation for OVO Arena Wembley.Key ResponsibilitiesSet up events for OVO Arena Wembley and manage your own events from before on sale through to...
-
Event Production Coordinator
3 weeks ago
London, Greater London, United Kingdom Box Full timeAbout the RoleAs an Exhibition and Event Manager at Box, you will be responsible for overseeing the entire exhibition and event production process, from concept to completion. This includes planning, coordination, and implementation of all aspects of the event, including logistics, technical requirements, and vendor management.You will work closely with our...
-
Event Ticketing Specialist
3 weeks ago
London, Greater London, United Kingdom COREcruitment International Full timeJob Title: Event Ticketing SpecialistWe are seeking an experienced Event Ticketing Specialist to deliver an efficient, customer-focused, and accurate ticketing function for an iconic London venue. The role involves collaboration with internal and external stakeholders, managing systems, optimising customer journeys, and delivering accurate reporting for...
-
Event Ticketing Operations Manager
3 weeks ago
London, Greater London, United Kingdom COREcruitment International Full time £35,000Job SummaryWe are seeking a skilled Ticketing Manager to join our team at COREcruitment International. This is an exciting opportunity for a customer-focused individual to deliver efficient ticketing services.The ideal candidate will have experience in managing ticketing systems, collaborating with stakeholders, and delivering accurate reporting for events....
-
Ticketing and Sales Coordinator
1 week ago
London, Greater London, United Kingdom Opera Holland Park Full timeWe are seeking an experienced Ticketing and Sales Coordinator to join our team at Opera Holland Park. As a key member of our box office team, you will play a critical role in ensuring the smooth operation of our ticketing system and driving sales growth.Key responsibilities include managing the day-to-day running of the OHP Box Office, coordinating the team,...