Senior Customer Insight Specialist
3 weeks ago
As a Senior Customer Insight Specialist at 3Search, you will play a crucial role in designing, implementing, and managing customer insight projects that drive satisfaction and retention. Your expertise in managing end-to-end customer journeys on web platforms will be essential in developing and managing detailed customer journey maps for all brands, markets, and channels.
You will use data and customer feedback to conduct qualitative and quantitative analysis, ensuring that our client's commitment to customer care is met.
Key responsibilities include:
- Developing and managing customer insight projects
- Designing and implementing customer journey maps
- Conducting data analysis and creating data visualizations
- Collaborating with cross-functional teams to drive customer satisfaction
What We Offer
Competitive salary within a growing and respected industry leader
Opportunity to work on high-impact projects that directly affect customer satisfaction
Flexible working hours with the option for remote work
Professional development opportunities within a rapidly expanding company
We are an equal opportunities employer and welcome applications from all qualified candidates.
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