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Senior Customer Insight Analyst

4 weeks ago

Romford, Greater London, United Kingdom 3Search Full time

Role Overview:

As a Senior Customer Insight Analyst, you will play a crucial role in designing, implementing, and managing customer insight projects that drive satisfaction and retention. This role will focus on optimizing customer journeys across all touchpoints, ensuring seamless and memorable experiences.

You will have the opportunity to shape the customer experience strategy in alignment with the company's ambitious growth objectives.

As part of the role, you would develop and manage detailed customer journey maps for all brands, markets, and channels by also using data and customer feedback to conduct qualitative and quantitative analysis.

Key Responsibilities:

  • Design and implement customer insight projects to drive satisfaction and retention.
  • Optimize customer journeys across all touchpoints.
  • Develop and manage detailed customer journey maps.
  • Conduct qualitative and quantitative analysis using data and customer feedback.

Requirements:

  • Expertise in managing end-to-end customer journeys on web platforms.
  • Proven experience in customer insight projects.
  • Strong analytical skills with proficiency in data visualization platforms.
  • Strong project management skills in a fast-paced environment.

What We Offer:

  • Competitive salary within a growing and respected industry leader.
  • Opportunity to work on high-impact projects that directly affect customer satisfaction.
  • Collaborative work environment with a focus on innovation.
  • Flexible working hours with the option for remote work.
  • Professional development opportunities within a rapidly expanding company.