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Fleet Account Manager

1 month ago

Redditch, Worcestershire, United Kingdom Halfords Full time

Job purpose:

To support the National Account Manager in managing a portfolio of key fleet accounts, maintaining both external client relationships and internal operational relationships. Achieving and aspiring to exceed sales revenue and margin, both from existing client base and from new opportunities.

Key responsibilities:

  • Support the NAM in delivering the required revenue and margin growth as per the financial year forecasts.
  • Maintain and develop relationships with peer contacts in the portfolio of key HAC fleet accounts.
  • Be a subject matter expert for all items related to fleet for operational colleagues.
  • Proactively visit operational HAC sites to understand site challenges and opportunities in driving additional revenue.
  • Develop an annual business plan in conjunction with the NAM, which details activities to follow during the fiscal year, focusing on meeting or exceeding sales targets.
  • Manage credit and debtors where required within the portfolio.
  • Manage and monitor to a satisfactory conclusion all customer service issues within agreed time scales.
  • Actively participate in the exchange of best practice with colleagues.
  • Adhere to all company policies, procedures, and business ethics codes.
  • Work within the spirit of Halfords values.

Job specifications:

  • Experience in national account/relationship management environment, ideally within the automotive sector.
  • Capable of forming strong relationships with the NAM to deliver plans for the customer.
  • Strong communication skills.
  • Ability to develop strong relationships with internal stakeholders while displaying Halfords values.
  • Understanding of the fleet sector.
  • Extensive experience in all aspects of Customer Relationship Management.
  • Strong understanding of customer and market dynamics and requirements.
  • Willingness to travel.
  • Ability to over-achieve against sales and margin KPIs.

Scale and territory indicators:

Portfolio of circa 10-20 key accounts.

Target sectors:

Leasing & Rental, Owner Fleets, Regional Fleets, LCV Operators.

We are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.