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Medical Secretary
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About the Role
We are seeking a highly motivated and organized individual to join our team as a Medical Secretary at Diamond Health Group. As a Medical Secretary, you will provide administrative support to our GP Partners, clinical team, and act as a key point of contact for external agencies.
Key Responsibilities
- Provide efficient audio, copy typing, and word processing services for GPs and health professionals as required.
- Utilize e-referrals and maintain an up-to-date and comprehensive knowledge of referral destinations and specialist clinics.
- Deal with clinician queries, chasing replies or test results from hospitals, finding a specialty doctor or hospital, sending referrals to another hospital/consultant as needed.
- Process all referrals and other documents, including creating referrals via Emis, printing and posting paperwork to patients, and dealing with phone calls from patients regarding queries or mislaid paperwork.
- Process referrals from patient clinical documents without the need for additional clinical input.
- Have sufficient knowledge to create onward referrals with minimal input from clinicians.
- Be the first point of contact for hospital queries, such as emails and calls from hospital secretaries.
- Deal with queries from patients regarding referrals, including chasing or following up with clinicians if referrals have not been made.
- Prioritize referrals based on clinical need and urgency.
- Process and record all incoming requests relating to private fee work, including insurance, DWP, DVLA, requests for medical reports, and requests by patients for private letters.
- Record and track the progress of private fee requests on a spreadsheet.
- Calculate fees based on pre-agreed practice costs and charges and send invoices to patients and third-party companies for private fee work.
- Photocopy and print medical records to support insurance applications.
- Complete certain sections of insurance reports before passing to the clinician for completion.
- Utilize the IGPR system for medical report and requests.
- Complete sections of reports based on knowledge of reports and what information is needed.
- Complete pre-payment forms and check for payments with the Practice Manager.
- Deal with queries regarding private fee work, including speaking with patients, insurance companies, and any other outside agencies.
- Process and record all Subject Access Requests, including utilizing the IGPR system.
- Arrange for required records to be available for the GP to redact and check when required.
- Once the records are redacted, arrange for them to be made available to the patient or third party that made the original request.
About Us
Diamond Health Group is a dynamic and forward-thinking organization with a multi-professional workforce striving to provide high-quality care, education, and training. We are a well-established practice with a list size of approximately 14,000 patients and are accredited as a training practice.
We offer a competitive package, including 27 days annual leave per year (pro rata) and enrollment in the NHS Pension Scheme.
