Medical Secretary
4 weeks ago
Job Summary
Diamond Health Group is seeking a highly motivated and organized individual to join our team as a Medical Secretary. As a key member of our practice, you will provide administrative support to our GP Partners, clinical team, and act as a point of contact for external agencies.
Main Duties
Responsibilities include:
- Providing an efficient audio, copy typing, and word processing service for GPs and health professionals.
- Utilizing e-referrals and maintaining an up-to-date knowledge of referral destinations and specialist clinics.
- Dealing with clinician queries, chasing replies or test results from hospitals, and sending referrals to another hospital/consultant as needed.
- Processing all referrals and other documents, including creating referrals via Emis, printing and posting paperwork to patients, and dealing with phone calls from patients regarding queries.
- Having sufficient knowledge to create onward referrals with minimal input from clinicians.
- Being the first point of contact for hospital queries, such as emails and calls from hospital secretaries.
- Dealing with queries from patients regarding referrals, including chasing or following up with clinicians if referrals have not been made.
- Prioritizing referrals based on clinical need and urgency.
- Processing and recording all incoming requests relating to private fee work, including insurance, DWP, DVLA, requests for medical reports, and requests by patients for private letters.
- Recording and tracking the progress of private fee requests on a spreadsheet.
- Calculating fees based on pre-agreed practice costs and charges and sending invoices to patients and third-party companies for private fee work.
- Photocopying and printing medical records to support insurance applications.
- Completing certain sections of insurance reports before passing to the clinician for completion.
- Utilizing IGPR system for medical report and requests.
- Completing sections of reports based on knowledge of reports and what information is needed.
- Dealing with queries with regards to private fee work, including speaking with patients, insurance companies, and any other outside agencies.
- Processing and recording all Subject Access Requests, including utilizing IGPR system.
- Arranging for required records to be available for GP to redact and check when required.
- Once the records are redacted, arranging for them to be made available to the patient or third party that made the original request.
About Us
Diamond Health Group is a dynamic practice with a list size of approximately 14,000 patients. We are a forward-thinking organization with a multi-professional workforce striving to provide high-quality care, education, and training. We offer 27 days annual leave per year (pro rata) and enrolment into the NHS Pension Scheme.
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