Medical Secretary Specialist
4 days ago
Job Overview
We are seeking a highly motivated and organized individual to join our team as a Medical Secretary Specialist at Diamond Health Group.
The successful candidate will provide effective secretarial support for our GP Partners, clinical team, and act as a key point of contact for external agencies. The role involves typing referral letters, processing referrals through the electronic referral system (ERS), and managing the ERS workflow.
As a Medical Secretary Specialist, you will be responsible for ensuring that all electronic referral forms are kept up to date, providing support to clinicians with dictation software, and dealing with any problems that may arise. You will also liaise with external agencies such as hospitals and community services to ensure efficient referrals.
This is an exciting opportunity to join our dynamic practice team in central Yeovil. We offer 27 days annual leave per year (pro rata) and enrolment in the NHS Pension Scheme.
Key Responsibilities
- To provide an efficient audio, copy typing, and word processing service for GPs and health professionals as required.
- To utilise e-referrals and maintain an up-to-date and comprehensive knowledge of referral destinations and specialist clinics where required advice and guidance requests.
- To deal with clinician queries, chasing replies or test results from hospitals, finding a specialty doctor or hospital, sending referrals to another hospital/consultant as needed.
- To process all referrals and other documents, including creating referrals via Emis, printing and posting paperwork to patients, and dealing with phone calls from patients regarding queries mislaid paperwork, changing clinic types, and changing referral urgency.
- To have sufficient knowledge to create onward referrals with minimal input from clinicians.
- To be the first point of contact for hospital queries such as emails and calls from hospital secretaries.
- To deal with queries from patients regarding referrals, including chasing or following up with clinicians if referrals have not been made.
- To prioritise referrals based on clinical need and urgency.
Requirements
- A strong understanding of administrative duties and experience working in a healthcare setting as a Medical Secretary.
- An ability to listen and empathise with patients, negotiate skills, and problem-solving abilities.
- Excellent keyboard and computer skills, competent in the use of Microsoft Office and Outlook.
- An understanding of confidentiality and the ability to work without direct supervision.
- A current driving licence and car driver.
Benefits
- A competitive salary of £25,000 - £30,000 per annum, depending on experience.
- 27 days annual leave per year (pro rata) and enrolment in the NHS Pension Scheme.
- A dynamic and supportive work environment.
- Opportunities for professional development and training.
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