Service Desk Operations Manager
5 days ago
**About the Role**
Nine Twenty Recruitment is seeking an experienced and dynamic Service Desk Manager to lead and manage the Service Desk team. The ideal candidate will be responsible for ensuring the efficient and effective delivery of support services to our clients, maintaining high levels of customer satisfaction, and driving continuous improvement within the team.
**Key Responsibilities**
- Team Leadership & Management:
- Lead, mentor, and manage the Service Desk team, ensuring they have the skills, knowledge, and resources necessary to deliver excellent service.
- Conduct regular performance reviews, set objectives, and support the professional development of team members.
- Manage team workload, ensuring appropriate staffing levels to meet service demands.
- Monitor and manage Service Desk performance against key performance indicators (KPIs) and service level agreements (SLAs).
- Implement and maintain best practices for incident, problem, and request management in line with ITIL standards.
- Act as the primary point of escalation for client issues, ensuring prompt and effective resolution.
- Qualifications & Experience:
- Proven experience in a Service Desk Manager role, preferably within a data center, cloud services, or IT services environment.
- Strong knowledge of ITIL practices and experience implementing ITIL-based processes.
- Demonstrated ability to manage and lead a team in a fast-paced, customer-focused environment.
- Excellent problem-solving skills and the ability to handle high-pressure situations.
- Strong communication skills, with the ability to interact effectively with clients, team members, and senior management.
- Experience with Service Desk or ITSM tools (e.g., ServiceNow, JIRA, etc.).
- Relevant certifications (e.g., ITIL, HDI) are highly desirable.
- Benefits:
- Life Assurance (4 X final salary)
- Private health Cover (requires pension scheme membership)
- Critical Illness cover (1 x salary)
- 33 days holiday
- Pension Scheme 5% contribution payable by Employee and 5% contribution by Employer
-
Service Desk Operations Manager
14 hours ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeJob Summary:Nine Twenty Recruitment is seeking an experienced and dynamic Service Desk Manager to lead and manage the Service Desk team. The ideal candidate will be responsible for ensuring the efficient and effective delivery of support services to our clients, maintaining high levels of customer satisfaction, and driving continuous improvement within the...
-
Service Desk Operations Manager
11 hours ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeJob Summary:Nine Twenty Recruitment is seeking an experienced and dynamic Service Desk Manager to lead and manage the Service Desk team. The ideal candidate will be responsible for ensuring the efficient and effective delivery of support services to our clients, maintaining high levels of customer satisfaction, and driving continuous improvement within the...
-
Service Desk Manager
3 days ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeJob DescriptionNine Twenty Recruitment is seeking an experienced and dynamic Service Desk Manager to lead and manage the Service Desk team. The ideal candidate will be responsible for ensuring the efficient and effective delivery of support services to our clients, maintaining high levels of customer satisfaction, and driving continuous improvement within...
-
Service Desk Manager
3 days ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeJob DescriptionNine Twenty Recruitment is seeking an experienced and dynamic Service Desk Manager to lead and manage the Service Desk team. The ideal candidate will be responsible for ensuring the efficient and effective delivery of support services to our clients, maintaining high levels of customer satisfaction, and driving continuous improvement within...
-
Service Desk Manager
5 days ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeJob Summary:Nine Twenty Recruitment is seeking an experienced and dynamic Service Desk Manager to lead and manage the Service Desk team. The ideal candidate will be responsible for ensuring the efficient and effective delivery of support services to our clients, maintaining high levels of customer satisfaction, and driving continuous improvement within the...
-
Service Desk Manager
5 days ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeJob Summary:Nine Twenty Recruitment is seeking an experienced and dynamic Service Desk Manager to lead and manage the Service Desk team. The ideal candidate will be responsible for ensuring the efficient and effective delivery of support services to our clients, maintaining high levels of customer satisfaction, and driving continuous improvement within the...
-
Quality Service Desk Coordinator
7 days ago
Glasgow, Glasgow City, United Kingdom Wheelchair Transport Service, Inc. Full timeJob Title: Quality Service Desk CoordinatorWe are seeking a highly skilled Quality Service Desk Coordinator to join our team at Wheelchair Transport Service, Inc. This is an exciting opportunity to work with a dynamic organization that provides innovative transportation solutions to individuals with mobility needs.Job SummaryThe Quality Service Desk...
-
Quality Service Desk Coordinator
2 days ago
Glasgow, Glasgow City, United Kingdom Wheelchair Transport Service, Inc. Full timeJob Title: Quality Service Desk CoordinatorJob Summary:We are seeking a highly skilled Quality Service Desk Coordinator to join our team at Wheelchair Transport Service, Inc. The successful candidate will be responsible for supervising and issuing planned preventative maintenance tasks, reactive maintenance tasks, and additional works to ensure the...
-
Quality Service Desk Coordinator
2 days ago
Glasgow, Glasgow City, United Kingdom Wheelchair Transport Service, Inc. Full timeJob Title: Quality Service Desk CoordinatorJob Summary:We are seeking a highly skilled Quality Service Desk Coordinator to join our team at Wheelchair Transport Service, Inc. The successful candidate will be responsible for supervising and issuing planned preventative maintenance tasks, reactive maintenance tasks, and additional works to ensure the...
-
Service Desk Coordinator
7 days ago
Glasgow, Glasgow City, United Kingdom Wheelchair Transport Service, Inc. Full timeJob Title: Quality Service Desk CoordinatorWe are seeking a highly skilled Quality Service Desk Coordinator to join our team at Wheelchair Transport Service, Inc. This is an exciting opportunity to work with a dynamic organization that provides innovative transportation solutions to individuals with mobility needs.Job SummaryThe Quality Service Desk...
-
Glasgow, Glasgow City, United Kingdom Wheelchair Transport Service, Inc. Full timeJob Title: Quality Service Desk CoordinatorWe are seeking a highly skilled Quality Service Desk Coordinator to join our team at Wheelchair Transport Service, Inc. This is an exciting opportunity to work with a dynamic organization that provides innovative transportation solutions to individuals with mobility needs.Job SummaryThe Quality Service Desk...
-
Service Desk Operations Manager
6 days ago
Glasgow, Glasgow City, United Kingdom Search Full timeJob Summary:We are seeking an experienced Service Desk Operations Manager to join our team at Search. As a key member of our operations team, you will be responsible for coordinating and organizing the workload of our engineers, ensuring that customer deadlines are met and KPI targets are achieved.Main Responsibilities:Coordinate and organize the workload of...
-
Service Desk Operations Manager
3 days ago
Glasgow, Glasgow City, United Kingdom Search Full timeJob Summary:We are seeking an experienced Service Desk Operations Manager to join our team at Search. As a key member of our operations team, you will be responsible for coordinating and organizing the workload of our engineers, ensuring that customer deadlines are met and KPI targets are achieved.Main Responsibilities:Coordinate and organize the workload of...
-
Service Desk Operations Manager
3 days ago
Glasgow, Glasgow City, United Kingdom Search Full timeJob Summary:We are seeking an experienced Service Desk Operations Manager to join our team at Search. As a key member of our operations team, you will be responsible for coordinating and organizing the workload of our engineers, ensuring that customer deadlines are met and KPI targets are achieved.Main Responsibilities:Coordinate and organize the workload of...
-
Service Desk Operations Coordinator
7 days ago
Glasgow, Glasgow City, United Kingdom Search Full timeJob Summary:We are seeking a highly organized and communicative Service Desk Coordinator to join our team at Search, a leading business in the Facilities Management industry. As a Service Desk Coordinator, you will play a crucial role in ensuring the smooth operation of our engineering team, working closely with clients and engineers to achieve Service Level...
-
Service Desk Manager Lead
3 days ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeJob Title: Service Desk Manager LeadCompany: Nine Twenty RecruitmentJob Type: Full-timeLocation: RemoteJob Description:We are seeking an experienced and dynamic Service Desk Manager to lead and manage the Service Desk team. The ideal candidate will be responsible for ensuring the efficient and effective delivery of support services to our clients,...
-
Service Desk Manager
2 weeks ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeOur client, a leading provider of data center and cloud services, is seeking an experienced and dynamic Service Desk Manager to lead and manage the Service Desk team.The ideal candidate will be responsible for ensuring the efficient and effective delivery of support services to clients, maintaining high levels of customer satisfaction, and driving continuous...
-
Service Desk Manager
2 weeks ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeOur client, a leading provider of data center and cloud services, is seeking an experienced and dynamic Service Desk Manager to lead and manage the Service Desk team.The ideal candidate will be responsible for ensuring the efficient and effective delivery of support services to clients, maintaining high levels of customer satisfaction, and driving continuous...
-
Service Desk Manager
3 days ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeJob Title: Service Desk ManagerJob Summary:Nine Twenty Recruitment is seeking an experienced and dynamic Service Desk Manager to lead and manage the Service Desk team. The ideal candidate will be responsible for ensuring the efficient and effective delivery of support services to our clients, maintaining high levels of customer satisfaction, and driving...
-
Service Desk Manager
6 days ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeJob Title: Service Desk ManagerJob Summary:Nine Twenty Recruitment is seeking an experienced and dynamic Service Desk Manager to lead and manage the Service Desk team. The ideal candidate will be responsible for ensuring the efficient and effective delivery of support services to our clients, maintaining high levels of customer satisfaction, and driving...