Customer Service Representative

2 days ago

Brighton, Brighton and Hove, United Kingdom Amex Full time
About the Role

We're seeking a highly skilled and empathetic Credit Specialist to join our 'Current' Credit & Collections team. As a key member of our team, you'll play a vital role in ensuring that our Card Members receive exceptional service and support.

Key Responsibilities
  • Conduct inbound and outbound calls to review line of credit decrease queries and contact Card Members who have spent more than usual or are over their line of credit.
  • Review financial information such as card statements sent in by Card Members to support their query.
  • Work closely with internal and external partner teams to ensure the right support is provided.
  • Make informed decisions based on challenging customer-specific situations and deliver world-class customer service.
What You'll Need
  • An excellent communicator with exceptional interpersonal skills.
  • Confident taking initiative and making judgement calls.
  • Highly empathetic with an accomplished telephone manner.
  • Able to use negotiation and relationship management skills to provide win-win outcomes.
  • A team player, working in a highly supportive and collaborative environment.
What We Offer

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes competitive base salaries, bonus incentives, comprehensive medical and dental benefits, and flexible working arrangements.

We're committed to creating a workplace that's inclusive, diverse, and supportive of all colleagues. If you're passionate about delivering exceptional customer service and have a strong desire to grow and develop your skills, we'd love to hear from you.

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