Customer Service Representative

2 weeks ago

Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time
About the Role

We're looking for a highly motivated and customer-focused individual to join our Business Operations team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our business customers.

Key Responsibilities
  • Provide timely and effective support to business customers via phone, email, and other communication channels.
  • Take ownership of customer issues and resolve them in a professional and courteous manner.
  • Work collaboratively with internal teams to ensure seamless customer experience.
  • Stay up-to-date with industry trends and developments to provide expert advice to customers.
  • Contribute to the development of new processes and procedures to improve customer service.
What We're Looking For
  • A customer-centric approach with a passion for delivering exceptional service.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills with a focus on finding creative solutions.
  • Commitment to ongoing learning and professional development.
About Us

Octopus Energy is a dynamic and innovative company that is changing the way people think about energy. We're a team of passionate individuals who are dedicated to providing exceptional customer service and support. If you're looking for a challenging and rewarding role that will allow you to grow and develop your skills, then we'd love to hear from you.

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