Customer Service Representative

3 days ago

Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

We're on a mission to drive the global renewable energy revolution, and we need talented individuals to help us make our vision a reality. As a key member of our team, you'll play a crucial role in supporting our customers and helping them make the most of our innovative energy solutions.

Our customers are at the heart of everything we do, and we're looking for someone who shares our passion for delivering exceptional customer experiences. As a Customer Service Representative, you'll be responsible for providing top-notch support to our customers, ensuring they feel valued and empowered to make informed decisions about their energy needs.

Here are some key responsibilities you'll undertake:

  • Customer Support: You'll be the go-to person for our customers, providing expert guidance and support to help them navigate our energy solutions and services.
  • Collaboration: You'll work closely with our survey and installation teams, as well as third-party suppliers, to ensure seamless delivery of our solar and air source heat pump solutions.
  • Technical Expertise: You'll become an expert in our technology, taking ownership of the installation journey and ensuring our customers receive the best possible experience.
  • Communication: You'll possess exceptional communication skills, ensuring our customers feel informed, empowered, and excited about their energy solutions.
  • Empathy and Understanding: You'll demonstrate empathy and understanding, helping our customers make informed decisions that meet their unique needs and preferences.

We're committed to creating an inclusive and supportive work environment, where everyone feels valued and empowered to succeed. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and innovative team, we'd love to hear from you.

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